Acer crystal eye webcam icon lost and can't be found

Check this first: Certain Acer laptops come with a built-in Webcam called the "Acer Crystal Eye." This Webcam is located in the center of your lid just above your LCD screen. Those models that possess this integrated Webcam also have a program with the same name. This "Acer Crystal Eye Webcam" program allows you to record video through your Webcam and save it on your hard drive.

Step 1 Click "Start," "All Programs," "Acer Crystal Eye Webcam" and click the program shortcut of the same name. This opens up the Webcam where you can see yourself, but it hasn't started recording yet.
Step 2 Click the video camera icon, which is the one second from the left under the video display. This starts recording the video.
Step 3 Click the video camera icon again to stop recording and save your video. You can also delete the video by clicking the clip's thumbnail on the bottom panel and clicking the trashcan icon.
Step 4 Locate the video file on your hard drive in your "My Videos" folder, which can be found inside your "My Documents" folder.

By default, the webcam icon does not appear on the desktop. However, if you want a quick access to your webcam application, you can create a shortcut on the desktop:

1. Click Start, and then All programs.
2. Click the Acer Crystal Eye webcam folder.
3. Right-click Acer Crystal Eye webcam, click Send to and then Desktop (create shortcut).

Click "Start." Click "All Programs." Open the "Crystal Eye Webcam" folder. Click "Acer Crystal Eye Webcam" to launch the webcam and turn on the camera. If "Acer Crystal Eye" isn't available on the Start Menu, go to "Acer," then click "Acer OrbiCam."

Click the drop-down menu on the toolbar to change the resolution. Click the gear icon to change the settings.

Click the camera icon to capture a photo. To turn off the Acer webcam, click the "X" button on the top of the window.

if camera still working go to start - programs - webcam and will see the icon there right click and select send to .. select desktop
thats all.

You can right click on the icon and check it's properties.

It should link to the proper place in your program files. This is the path specified for my icon. You might actually be able to copy and paste this into your icon properties and see if it works.

Otherwise, you should open Program Files in your C: drive and look for the Crystal Eye folder that has been installed since you re-installed it from acer/support. Find the executable in the crystal eye webcam folder that does start your webcam properly, and then when you've found it, right click on it and specify that you want to make a shortcut to it. Then take the shortcut that appears and move it over to your desktop to replace the disconnected icon that isn't working.


Good luck,


Lyle

hey, I had the same problem, I've got an Acer Aspire 6920 and I swapped out Vista that was on it for Windows XP

I went to the link you posted but it just goes to acer.com
so I figured I'd try something

if you go to acer aspire 6920 drivers, you can only pick Vista and Windows 7, and not Windows XP

instead, pick 6530 drivers (older acer) and pick the Bison driver:
http://global-download.acer.com/GDFiles/Driver/Camera/CCD_Suyin_2.0.8.3.zip?acerid=633639858186446758&Step1=Notebook&Step2=Aspire&Step3=Aspire%206530&OS=V10&LC=en&BC=Acer&SC=PA_7

Install it (with or without installing the previous Crystal eye, doesn't matter, and it will work properly

The first thing to check is if your webcam is working correctly. If you're running Windows XP, click on the "start" button, then click on "My Computer". Now double click on "Acer Crystal Eye Webcam". It should now show a screen with video from the webcam (probably of your face in front of the computer).

It's always recommended that you restart your system after installing any kind of software . Did you do that ? If not , then you should do it . If that didn't work , then you should take your Extensa to the service , because it seems that camera is not wired . It's better to get it to an acer shop if you still have the guarantee.

Right click on an open space of your desktop. Select New>Shortcut.

When the Create Shortcut window comes up, click Browse.

Double-click "Computer".

Double-click "Acer (C:)" or your C: drive. It may not be named Acer.

Double-click "Program Files".

Double-click "Acer Crystal Eye webcam".

Click "Acer Crystal Eye webcam" next to the small icon. (NOTE: Do not select the one that just says "Crystal Eye". It is only an icon, not the program.)

Click OK.

Back at the Create Shortcut window, click Next.

Type in whatever name you want to give, or leave the default as is.

Click Finish.

Icon appears on desktop. Double-click the icon to begin the program.

I had the same problem with the Extensa 5420-5687 as well, I went to the device manager and found my crystal eye webcam (there was a yellow exclaimation point on it) I tried to update the driver software by having it search automatically for the software, but it just said that it was up to date...that still didnt fix my problem. So i tried browsing my computer for the driver. I picked "let me pick from a list of drivers on my computer" I then clicked on "Acer crystal eye webcam" then i hit next, it then installed the updated driver. After that my webcam worked again!