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Download from the sansa support site > http://kb.sandisk.com/app/answers/detail/a_id/4431/related/1/kw/media%20converter/r_id/101834 the firmware updater for your player model. The Media Converter is free to use. You can access the converter down load from the updater program. Now also the Sansa player can hook up to acomputerin two different modes. Through normal use it can switch modes on it's own, although rare it can happen. Now stuff added in one mode can not be seen in the other mode and you can not delete the files. So you have MSC mode which means Massstorageclass and is the best mode to use. Then MTP mode means Media transfer protocol, you have to use this mode if you use Napster and such to download MP3's with protected content (DRM) you have to set the player to one mode or the other, to see the files and delete the files you want to delete or to find the missing room. MSC makes your player look like a thumb drive, and is easy to use. Sansa Media Converter (SMC) software is required to convert and transfer videos and photos (pictures) to your Sansa player. With the player hooked up to the computer via the USB cable. Drag and drop your video into the "video" folder. Be sure the video is converted into the proper file format. Sansa players use the following video and music formats AVI, MPEG-4, MP3.