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Posted on May 05, 2010
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I have a malicious virus...i tried Windows update virus removal..still have the block from accessing internet, asking to buy removal tool...tried restoring to factory settings upon restart..F10 doesnt work. tried running Windows removal tool for 3 hours..still doesnt work?

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  • Posted on Oct 27, 2010
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Getyour computer scan from malwarebyte's antimalware and remove all the infectedfiles Hereis the link http://www.malwarebytes.org/ Ifyou are not sure and don't want to take the risk you can choose a onlinecomputer repair service for online virus removal

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  • Master 1,472 Answers
  • Posted on May 06, 2010
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Jimmy_jon430

In regards to removing the virus when you did the factory restor did you actually to the restore of the restore partition on the hard drive or from restore disks. If it was from the restort partition it is possible that the virus spread to that drive.

If you have access to another computer then I would connect the drive to other computer and try to scan the drive.

The reason for this if Windows thinks the virus is a system file the removal program can not remove it if Windows is running. So connecting it to another computer allows you to fully clean the hard drive. However with alot of viruses at this level will cause you to have to do a clean reinstall of Windows any ways. So you may have to look using your restore disks any ways to get a clean reinstall of Windows.

Let me know if you have any more problems or questions

Issken
http://www.fixya.com/users/issken

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on Mar 17, 2011 • Computers & Internet
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2answers

My computer won't let me download anything

Most computer users can readily download files from the
Internet with no issue.


Yet, you may experience an error that will not allow you to
download anything from the Internet. Generally, you can readily resolve this
issue with some simple troubleshooting.

Check your antivirus settings.

More often than not, you simply have too strict of security
settings that prevent you from downloading files.

Otherwise, you can try a few other simple fixes to get your
computer to download files.


If you cannot resolve the issue by troubleshooting, you may
have a serious error that demands the assistance of a computer specialist.



Turn down your security settings.


Go to your browser\'s security settings.

You can change all settings to default or even low settings.



You may even see an option there for enabling downloading.

For example, Internet Explorer has a check box for
"enable file download."


Try to see if these looser security settings will allow you
to download files.



Get a new Web browser.


You may have installed your browser improperly.

You can reinstall your Web browser.


Alternatively, install a new Web browser and see if you can
download files using it.

Sometimes, this will remedy the problem.


Internet Explorer, Firefix, Safari, Chrome and other free
web browsers work well.



Update your computer.


Sometimes, a computer update can remedy your downloading
problem.

If you use Microsoft Windows, install the latest service
pack.


Reboot your computer after the installation to see if you
can now download files.

If you still cannot download anything, you need to see a
computer specialist.




http://www.tweaksforgeeks.com/q_and_a/2008/01/cannot-download-anything-from-the-internet-security-settings-too-high




Virus If Explorer Won\'t
Download Anything






The Internet is laced with malicious software just waiting
to take a crack at your personal information.

While rare, certain bits of malware have been known to
hijack a user\'s browser to prevent the download of repair or removal tools.

When this occurs, destroying the infection can be more
frustrating than usual, but is certainly not impossible.

Restart your computer.

You can do this by clicking the "Start" menu,
select "Shut Down" and click "Restart."




Press the "F8" button repeatedly as your computer reboots to activate
the Windows Advanced Options menu.









Select "Safe Mode with Networking."





Press "Enter" to load Windows.

Safe Mode is designed to allow you to troubleshoot issues
with your Windows operating system by limiting the types of processes that can
run -- this should block the virus or trojan from controlling your browser.



Remove the Virus




Download the Microsoft Malicious Software Removal Tool
(MSRT).


MSRT is a free tool developed by Microsoft to assist you in
removing harmful files from your computer.







Open MSRT by double-clicking the icon on your desktop.


Click "Next" to progress to the "Scan
Type" pane.







Choose "Full Scan."


While this scan may take longer, it will ensure that every
corner of your computer is checked for malicious software.







Remove any harmful files that MSRT discovers by allowing the
software to delete them or by manually destroying the files and folders.







Empty your Recycle Bin and restart your computer to boot
Windows in standard mode.


Your browser will now function correctly.

http://support.microsoft.com/?kbid=890830


Microsoft Windows Malicious Software Removal

http://support.microsoft.com/kb/962007


Virus alert about the Win32/Conficker worm




http://www.microsoft.com/security/malwareremove/default.aspx


Download Malicious software removal Tool

0helpful
1answer

Viruses

To remove a computer virus and other malicious software, follow these steps:

Install the latest updates from Microsoft Update:
  1. For Windows Vista and Windows 7:
    1. Click the Pearl (Start) button, then type Windows Update in the search box.
    2. In the results area, click Windows Update.
    3. Click Check for Updates.
    4. Follow the instructions to download and install the latest Windows Updates.
  2. For Windows XP:
    1. Click Start, then click Run.
    2. Type sysdm.cpl and press the Enter key.
    3. Click the Automatic Updates tab and choose the Automatic (recommended)option.
    4. Click OK.
Use the Microsoft Safety Scanner

Microsoft offers a free online tool that will scan and remove potential threats from your computer. To perform the scan, visit: http://www.microsoft.com/security/scanner/

Install and run Microsoft Security Essentials

Microsoft offers a free malicious removal program; Microsoft Security Essentials that will also help protect your computer from being infected. To install Microsoft Security Essentials, follow the steps below:
  1. Go to the Microsoft Security Essentials website at:http://www.microsoft.com/security_essentials/
  2. Click Download Now.
  3. If your browser prompts you to save or run the file, click Run.
  4. Follow the steps to install Microsoft Security Essentials.
  5. After installation, restart your computer and open Microsoft Security Essentials.
  6. On the Home tab, choose the Full scan option, and then click Scan now.
For more information about how to remove a computer virus, visit the following Microsoft Web site: http://www.microsoft.com/protect/computer/viruses/remove.mspx
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0helpful
2answers

I have antivirus7 on my computor please help its blocking everything and not allowing me to do anything. The pop ups are driving me crazy please help

http://www.bleepingcomputer.com/virus-removal/remove-antivirus7

Go here to remove the virus, it works, my friend had a similiar virus in his comp last weekend and we used the same procedure and it worked, he was very happy, good luck!
0helpful
1answer

Slow connection to internet , what anti virus is best/easy to dow

Notebook may be slow as it may already be infected with a virus which also could be preventing the installation of an antivirus. Suggest you download Microsoft Windows Malicious Software Removal Tool if possible on to your notebook. If possible, download directly to your hard drive and then run it from there. If too difficult or not possible, download using another computer onto a thumbdrive which you can then plug into your laptop to run it. The Tool is Windows version specific and is tailored to remove specific prevalent malicious software from Windows AFTER it has been infected. Microsoft releases a new version on 2nd Tuesday of every month and the latest was posted March 8th. Clicking on the following link will take you to Microsofts Knowledge Base Article #890830 for details and to do the subsequent download for the version of Windows that is on your notebook.
http://support.microsoft.com/?kbid=890830


After running the Malicious Software Removal Tool you may choose to install an AntiVirus. You can retry downloading and installing from the internet or alternatively just buy a packaged product from a local store which would be on a CD.

A final but effective alternative is to back up any personal data you have on the notebook onto removable media and then use Acer's eRecovery to restore the notebook to its factory installed image. The recovery files are contained in a hidden partition of the hard disk drive on the Acer notebook. Acer eRecovery is accessed by pressing the Alt and F10 keys together repeatedly as the notebook starts up. Once recovery is done, the wireless will require re-entry of the WEP or WPA key if you have the wireless security enabled on the router for your broadband connection. However, if your wireless is open, then a key is not required. Note that if indeed you have unsecured wireless, this may be a contributing factor for the slow to connect to internet that you were experiencing as others can freely connect through your open wireless and proceed to do heavy downloads at your expense.
0helpful
2answers

Virus that blockes antivirus updates and antivirus sites

Try updating your antivirus software after booting your computer in safe mode (during boot up press F8 and choose safe mode). In case that this didn't work go to one of this sites:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe
You will download and save "combofix". After that, run combofix without any other programs running in the background & follow the prompts.
When finished, it shall produce a log for you.
Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
Combofix should never take more that 20 minutes including the reboot if malware is detected.
Note that combofix in not an antivirus program; it's just a virus cleaner tool. After using combofix you must install an antivirus program.

In case of a problem or clarification, don't hesitate to post.

Thanks and regards
Please kindly rate this solution
Stelios
direct FixYa link: http://www.fixya.com/users/technical114
0helpful
1answer

Webroot updates never happen Webroot updates are turned on but nothing happens when I try and manually or auto update

Try to access an anti virus online scanner then try to access windows update if you are unable to access these sites you have Win32.Worm.Downadup.Gen. It prevents any access to any anti virus software and windows updates it also turns off any installed anti virus updates. Removal is actually really simple just go here
http://www.bdtools.net/download-removal-tool.php
0helpful
2answers

Removing w32.virut.cf virus

Try the free version of Malwarebytes
If you have issues installing it, try renaming the file and then renaming the main .exe after it's installed. Some viruses and trojans can recognize the file name and prevent it from installing/running. Also try safe mode to install and run a full scan.
0helpful
2answers

How to remove trojan virus VBS.SIBAK.A

try this one, which is related to pc cillin.

http://www.trendmicro.com


use the Housecall protocol, which is updated every 12 hours or so.
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