ADF rollers go up and down.

Call Canon support 1-877-287-7032 ,you will get a live person who will get it running in 10 minutes, I hope

Hi sdrnjen977,

Here's what you can do to address the issue and clear error message: Document in ADF.

If you press the Stop button during scanning, Document in ADF. Redo operation after checking document in ADF and pressing OK. appears on the LCD. Press OK button so that the remaining document is automatically fed out.

Removing the jammed document from the Document Tray:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.

4. Raise the Paper Release Lever, then remove the jammed page from under the roller to the Document Feeder Cver side.

5. Pull out the jammed document from the ADF.

6. Press down the Paper Release Lever, close the Document Feeder Cover, then turn on the machine.

Removing the jammed document from the inner side of the Document Cover:

1. If printing is in progress, press the Stop button.

2. Turn off the machine.

3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF.

4. Open the Document Output Slot.

5.Open the Document Cover.

6. Insert your hand into the Document Output Slot, then while pushing up the paper output rollers inside the Document Output Slot with your fingers, pull out the document from the inner side of the Document Cover.

7.Close the Document Cover.

8. Close the Document Output Slot, then turn on the machine.

Hope this helps.

Thank you for using FixYa.

open the ADF clean properly the paper take up roller and the separation pad with alcohol.

adf rollers need to be replaced the doc is late going in to the adf that is why it has a header of blank thanks quikship

On the Canon copy machines when this happens, normally it is a bad wiring harness....sounds like your switch is good, but the signal for 'roller down' is not reaching the main board, thus it repeatedly cycles up and down. Try continuity test on the wiring harness from switch connector end to main board connector end...it's a pain to do this, however, when you find the open wire connection, it's worth it.

You orginal feed rollers may be worn out. when this happens, the paper slips and the machine thinks the paper is too long.
You need to have the ADF rollers replaced.

Roll the large gray roller backwards a few times,

The BRACKET that holds the roller may be broken,

there is probably something in the paper path, double check and make sure no piece of paper is in it.
there is a small lever in the adf this is the sensor it should be able to move freeely and have a spring action, is it stuck?
are the guides set, and set to Letter?

First try reseting the unit by holding the * key and the enter button and the same time turn it on until it starts beeping. This will rest the machine. If this does not work. you need ADF rollers the can be purchased for 20 to 25 bucks

Well, open the adf and see if there's anything jammed in there. While you are at it, clean all the white out off the rollers and the scan glass. Then make sure the ADF cover is snapped shut properly