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Mouse is not working - Computers & Internet

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Chris Brewer

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If it's a wired USB-type mouse: Unplug it and plug it back in. The computer will recognize it.

If it's a wired PS/2 (green plug): You're mouse is dead. Replace it.

If it's wireless: Check the batteries in the mouse. Hit the 'connect' button on the transmitter and then immediately hit the connect button (usually on the bottom). The red light on bottom will stop blinking and will be steady. It should work a few seconds after that.

Posted on Mar 26, 2008

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My mouse not working?

There may be several issues which can cause your mouse not to work properly with Microsoft Windows. This document contains the more common solutions that should be followed for best results.
If you are using a USB mouse, disconnect the mouse cable and then reconnect to a different USB port. If the mouse is connected to a USB hub, unplug the mouse cable and the connect it to a USB port on the back of the computer.
PS/2 mouse
If you are using a mouse with a PS/2 connection, check the back of the computer to verify that it is plugged into the PS/2 mouse port and not the PS/2 keyboard. If the mouse has worked properly in the past (i.e., this is not a new mouse), turn off the computer, then disconnect and reconnect the mouse.

Wireless mouse
  1. Make sure the mouse is receiving power by checking for some indication of power (usually a light). If your mouse has a power switch, it is often located on the bottom side.
  2. If the mouse does not appear to be on, replace the batteries.
  3. Make sure the wireless receiver is within range and is not blocked by too many objects.
  4. Disconnect the wireless USB adapter and try plugging it into a different port.
  5. Mouse software or driver conflict Boot into Windows Safe Mode. If the mouse is working in Safe Mode, there is likely a driver or software conflict. To fix this problem, follow the steps below.
    1. Open Windows Device Manager.
    2. Expand the mouse (mice) option in Device Manager by clicking the + symbol.
    3. Remove all mice listed by highlighting each device and then pressing the delete key on the keyboard.
    If the mouse still does not work in Normal Windows, follow the basic troubleshooting steps for your version of Windows.
  6. Check if a driver has been installed for the mouse. You can check in the Device Manager for this. While Windows may have a standard or default driver for the mouse, installing a driver for your specific mouse may fix the issue. You can check our driver list page to find links to some of the more popular manufacturers' websites to download a driver for the mouse.
    If a driver is installed for the mouse, it is recommended that you check if there is an updated driver for the mouse. Updating the driver may fix issues with a non-functioning mouse.
  7. Hardware issues Bad Port
    If the previous solutions did not solve the problem, try another mouse. If that mouse works, try the mouse that is not working with another computer. If multiple mice do not work, the problem is with the mouse port. If you are using the PS/2 or USB port on the back of the computer, the motherboard is likely bad and needs to be replaced.
    Bad Mouse
    If the mouse does not work with more than one computer, the mouse is bad and should be replaced. If you are using a wired mouse, check the mouse wire. If the wire has been partially cut or is frayed, this is likely the cause of the mouse not working. Replace the mouse if this is the case.
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Hi, I have USB keyboard and I installed PS/2 optic mouse to my PC. Mouse doesn't work .i have windows 7 ultimad 32 bit and MB DH55TC intel i am changin my optic mouse by roll mouse and again dont...

click start control panel view devices and printers you should see your mouse right click mouse you could open it and then select configuremy mouse or select settings then hardware make sure you have the correct mouse selected also right click on the mouse select properties to make sure you have the correct mouse right click on mouse you can troubleshoot this will activate the troubleshooting for you
hope this will help
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I have an Asus 1201N netbook and my mouse stopped working. Windows starts correctly and I can navigate through the Windows 7 Start panel with my keyboard but the mouse does not respond. What am I to...

Don't think it could be a mouse driver problem since you already said that it stopped working which meant that the mouse was in fact working before under Windows 7 on your netbook. Based on this, here are some suggestions to resolve your unresponsive mouse problem. Basically, you are trying to determine if the problem is due to the mouse or due to the netbook....
1. If you have a wireless mouse, did you try replacing its battery with a new battery?
If the wireless mouse now works with the new battery, your problem is resolved.
2. If you have another laptop, did you try moving the unresponsive mouse to try it there?
If the mouse also does not work on the other laptop, then suspect the mouse is faulty.
3. If you have another mouse, preferably a wired one, did you try it on your Asus 1201N?
If the replacement mouse works on the Asus 1201N, then suspect original mouse is faulty.
4. Finally, just an observartion, the Windows 7 mouse driver expects a Microsoft mouse and if you click on Control Panel > Mouse, the Mouse Properties window will say No Microsoft USB Mouse Detected but this should not prevent the use of any generic mouse.
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Hi! My mouse doesn't work. The pc find the mouse but it doesn't work. It's a hp f2100a mouse.

Try using the mouse on another computer. Does the mouse work on this different computer? If not, then the mouse is probably broken. You can get a replacement mouse for very cheaply if you're not concerned about brand name, features, etc.
Here is a mouse on newegg.com: http://www.newegg.com/Product/Product.aspx?Item=N82E16826193049
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My DEll mouse stops working when it feel like it. have to shut computer off and turn back on for mouse to light and work for awhile again. What"s wrong?wrong

Try your mouse in different USB ports, if it works well in the other ports then you know your original port is bad. If the mouse still acts up, then go ahead and try another usb mouse in the computer. If the 2nd mouse is working then you know the original mouse is bad. If the 2nd mouse is not working then you know that the usb ports on your motherboard are bad.

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The GE 98811 ergonomic Wireless mini mouse is a HID compliant mouse you will need to change the setting to use this mouse. This is what I would suggest:
Go to device manager
Go to the unknown device
Manually pick a driver
Mice and other pointing devices
***Change to a HID compliant mouse***
Then press the connect buttons on both pieces of hardware and the mouse should work
Hope this helps, it took me over two hours to get the mouse working. Very frustrating!!
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Logitech CE0560 keyboard and mouse; first keyboard

First put new batterys in the mouse and key board. if you don't have a tester use a flashlight. pen light. push the remote pickup. light will blinknext push key board button and the mouse next. then try it and see if it works.
sometimes do the mouse first, Then the key board
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I bought the same combo from a parts house. The guy told me the mouse didn't work but didn't know why. I had the same problem. When I inspected the mouse closely, I found that the connect button on the bottom of the mouse had stuck underneath the housing...basically in the "connect position". When I freed it, the mouse worked and still works just fine. Hope this helps
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