I got my iDog from a friend. I took the batteries out and there was a weird white powder. I put new energizer batteries in and it won't turn on. What do I do?
It sounds like the battery leaked. First, disolve some baking soda in water and carefully and as dry as possible, wipe out as much or all of the residue. Attempt after a few hours of drying to re-insert fresh new batteries and see if it turns on. If not, I would save the leaked batteries in a baggie and contact the battery manufacturer via carrier mail and explain that the batteries leaked in your device and it will no longer work and you would appreciate either a repair or replace. Most times if you have the bad batteries and mail them in also, they will either reimburse you for the product if they are not able to repair it. I know this has worked for energizer and rayovac batteries. Be civil and professional in the letter and I bet you get some resolution. Good Luck and hope this works for you. Actually, before cleaning the product, you should probably contact the battery company first if possible so the proof is still in the iDog. Good luck
Dave
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