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Click this link to go to the RCA support page. Under the light bulb, click "For TH1102 click here". This will download the firmware for your Pearl. Plug in your mp3 player and run the file. This will delete any songs or data currently on your mp3 player so back up your songs if you can.
And when you run it, click the checkbox for "Format Data Area." When the message comes up saying you want to delete all the files, click "yes-" it's worth deleting all your songs if it works properly afterwards. You'll have to re-sync your songs and the downloads take forever, but it works.
yes...you click SYNC on windows media player and on the LEFT MARGIN thingy look for THE WORD PEARL OR TYPE OF MP3 PLAEYER you have............ click it and then what pops up you click CLICK HERE and then on the song list delete the songs you don't want! :]
you should be able to explore your mp3 player in my computer, and explore each folder but when the windows are open click at the top files, options, view and select show hidden files as the mp3 songs already on the player may be hidden.