I just got my dough hook unstuck! The problem was the bolt at the top of the dough hook. This bolt is used to adjust the height of the dough hook. This bolt came loose while mixing and went up towards the mixer. The force of the spinning actually tightened this bolt against the mixer so when I tried to release the dough hook by lifting and turning, it wouldn't lift. The bolt was in the way! The solution is to loosen this bolt. You'll need a thin wrench that's about 15 mm. You can test loosening this bolt on the other attachments since they loosen in the same manner. You'll have to bend the white shield down slightly to get the wrench in there. It's a tight squeeze even with a thin wrench. Hold on to the lower end of the dough hook and turn the wrench counterclockwise when looking down at it. Once you loosen the bolt, you'll be able to turn the lower portion of the dough hook to lower it. Then you can lower the bolt further. Once you have them low enough, you can remove the dough hook like normal - lift and turn. Sure beats boxing it up, shipping it for repair and paying for shipping both ways!
I realized one thing. If the bolt has moved up and jammed itself against the mixer, to loosen it from the mixer, you may need to turn it clockwise instead of counterclockwise like I wrote above. Counterclockwise will cause the bolt to rise - loosening it from the lower part of the dough hook. Clockwise will cause the bolt to lower. Any way, practice on the attachments that aren't stuck since the bolt and shaft are exactly the same on these.
I had the same issue and came to the same conclusion that you did. Since adjusting the hook I have had no further problems.
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I don't have a solution. Stuck dough hooks seem to be a problem on this machine. I unsuccessfully tried getting my dough hook out of the SM-55. To do this, I unscrewed the bottom portion of the hook from the top portion - which is actually a bolt. In my latest communication with Cuisinart, owned by Conair, is that unscrewing the dough hook voided the warranty. Bull. So Cuisinart/Conair doesn't have any excuses for avoiding its warranty obligations, just send it back to them without touching it.
I have this problem. I can't get the dough hook off but I don't want to pay for shipping for such a heavy product to fix such a simple problem. Anyone else know how to fix this?
Did unscrewing the bottom portion of the dough hook help you get it off?
I don't think this should void the warranty because right in the owner's manual it states to loosen this bolt to adjust the height of the other beaters. That's why the bolt is there. I don't see why loosening the bolt to adjust the height would be OK but loosening the bolt to take it apart would be wrong.
I have an issue with the SM C70, same issue.
There are actually two different bolts in the same area, one is the bolt which is the part of the dough hook (in this case I selected dough hook because that is the piece I have an issue with) and then right to the left of it there is another sort of thingy, bolt, protruding outward, but not sure what that is.
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SOURCE: The dough hook is stuck in the beater shaft of kitchenaid mixer
It sounds like it got overloaded when you last mixed dough. It will only come off the way it went on. If it has been bent on, it may need a bit of gentle encouragement.
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