Question about SanDisk Sansa e250 MP3 Player

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Sansa SanDisk e250-Issues...Windows Vista Not recognizing

Hi I saw that another person is having the same problem; with the computer not recognizing the e250 when it's plugged into the computer. They were told to uninstall their software & reinstall it, I tried to do this however I have windows vista & am not sure which "device" to uninstall. Right now the only thing I can think is applicable is labeled as "SD/MMC USB Device"...would this be it?

This whole thing started, when my mp3 player got stuck on "bad track"...well when that had happened previously it would stay on that "bad track" for a few moments & then proceed to move onto the next song. Well, mine decided not to do so. I basically stayed on this "bad track" mode until it died. I later looked up troubleshooting through the Sansa/Sandisk website & was able to "reset" it. This worked, but I think this may have something to do with this whole thing. This all happened either the Friday before last, or early last week. (I've e-mailed their c/s dept...no response as of yet).

About one week ago I had been able to plug in my player just fine; I'd added a few songs, etc. Now all of a sudden, last night I'm unable to plug the darn thing in & edit the songs. As of today, the computer can not read that it's plugged in...I'm not very good with computers...I find this very frustrating. I hope you can help! Thank you in advance, I appreciate any advice/tips you can give!

Thanks!

Posted by tucker2be on

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What I would recommend you to do is to make sure that your device is under MTP mode instead of MSC...to do that go under menu,setting, usb and then there should the two mode listed there...then you want to plug your device in the back of your computer..not in the front..tghat is very important....once you do that..open up your windows media player...click on your start thee sync panel..if your device is recognize properly it will be showing there on the right side..and if its not listed properly, it will say connect a device..if thats the case..click on your start menu right click on computer and then click on propetties, click under hardware and then device manager..your device should be showing there...check under disk drives to see if your device is showing there and if it doesnt you want to right click and hit uninstall...we dont want your device to be under disk drive ..we want it to be under windows portable device...once you uninstall it...go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

Posted on Mar 25, 2008

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1 Answer

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Code 10 solution - uninstall all of your Sansa hardware completely, and then reinstall it

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