Garmin 1390t freezes at loading maps - Garmin nuvi 1390T Car GPS Receiver

Try resetting the unit and also charge it using only the wall charger overnight. Here's how to reset -it just puts everything back to factory settings - 1- Turn unit on WHILE HOLDING your thumb in the lower right corner as shown in picture. 2-Select YES PLEASE Take the time to vote me up this is my only reward for trying to help. Thanks



PIC 2

For the 1390:

1. If the device is already connected to the computer, press and hold the power button to restart the device. If the device is disconnected from the computer, start with the device off and press and hold to power on.
   
   
2. While the device is booting up, press and hold the upper-left corner of the screen for 30 seconds.
   
   If the device is already plugged into the USB, your computer may indicate that it has recognized the device is plugged in. At that point, release the screen.
   
   If the device is unplugged, the calibration screen may display. Now, plug the device into the computer's USB port. A green status bar will start loading as the device prepares to connect to the computer.
   
   
3. Once the status bar indicates full scale, the computer symbol will show on the device's screen indicating that it is ready to connect to the computer. If you are not already plugged into the computer, then plug the device in via USB cable. This should enable recognition between the computer and the device.

Hi, I am having the same problem and can't reset ( does not allow you to select yes or No to erase data. Also the USB connection does not recognise the device at all. I have had my 1390 for 13 months, how is it that everyone can have this same problem with every model?? Garmin keep their servie Dept in business??