HP OfficeJet 4215 All-In-One InkJet Printer Logo
Posted on Apr 29, 2010
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I have a HP OfficeJet 4215 All-In-One InkJet Printer it is hooked up and i can copy fax and print but can not scan

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  • Expert 118 Answers
  • Posted on Apr 29, 2010
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Joined: Apr 29, 2010
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go to web site of printer model and check site for trouble shooting HP has an awesome trouble shooting site
hope this helps and good luck

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4215 all in one office yet. When making a copy

Sounds like you're having a problem with the automatic document feeder. The scanner is continuing to scan but the paper is not advancing as it should during the first part of the infeed. Check to see if something is inside retarding the path of the scanned document. Or it could be worn rollers in the ADF.
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When I copy or fax with my 4215 it leaves a thick black stripe down the middle of the page, but not when I print off the computer.

There should be somewhere for you to open the printer to see the area that reads the document (might be a small strip of glass), there could be something stuck on this area (tiny spec the width of your line), thus causing the lines on the scan and not the prints. I am not too familiar with that model, so that is the best I have for you. Hope it helps.
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The HP Officejet 4355 can print, scan, copy and fax.

You need to install the printer software to print and scan. Copy and faxing does not required software installation.


Regards,
Rizwan
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if you are using windows then go to control panel and go to printers(windows vista) or printers and faxes (windows xp) and then select the correct printer icon out of the two icons.. there will be two icons (for eg . officejet 4215 and officejet 4215 fax.. ) choose the one which doesnt says fax .


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It's true. All cartridges are used for each copy. Black or color. only use GENUINE HP carts.
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If after the storm, your printer suddenly couldn't fax, scan, and copy, my guess is that a power surge fried some of the printer's electronics. You could try turning everything off (printer, Mac) and then turning everything back on. Verify that all of the cords and cables are securely connected, the give it a try.

If it was just one function (fax or scan or copy), there would probably be some specific diagnostic tasks to try to solve the problem, but with that many features going out at once, you may have an unresolvable issue. The only way to be more sure under the circumstances would be to take the printer in for service and see what the repair person said.

Sorry I couldn't be of more help.
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Hi Pjdeegan,

Please click on the web link given below and perform the steps as given in the web page

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&cc=us&lc=en&dlc=en&product=351106


Please perform the steps carefully and you can get more help on

http://welcome.hp.com/country/us/en/contact/chat_1.html
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