Most likely it is a quality issue with the label you are printing on. As long as the image is printed good initially onto the media(thermal paper), the printer/software portion of it is done.
Thermal paper has a special coating and protective layer to prevent it from fading from exposure to heat, including light. But if the coating is bad then it'll show problesm like you describe
go to applications folder for your computer, dbl click printer icon for make of printer. check settings. print 'test document and clean cartridge heads', this should ensure proper printing formats.
lastly, go to web site of printer model and check site for trouble shooting if this does not work above.
hope this helps and good luck
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