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Did you upgrade the computer from Windows XP to Windows 7? If so, did you uninstall the driver before you did the upgrade? The old driver files may be causing the problem.
To fix, go to this link, and in the search box in the center of the screen type "windows 7" and click on the Search button. Then select the link "ERROR: Cannot communicate with the printer after upgrading to Windows 7". There will be step-by-step directions for resolving your problem.
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