I purchased a samsung side by side refrigerator,crack inside

Sounds a bit funny if it is a new fridge!! Try washing it out with warm water and a big splash of vanilla essence, works wonders!

dear Cristina the color and the small flakes sounds like the insulation they use for the refrigerators ...perhaps somwhere on the door or sides of the refrigerator there is a crack or hole and the insulation just situates on the shelves inside other than that i never heard of anything like this. I hope this helps out

A good place to start would be at the manufacturers web site. It should tell you on the warranty card that you received when you purchased your new refrigerator where that site is - there should also be a 800 toll free number on the card as well as ... mailing the card to the manufacturer. Here is the site: http://www.samsung.com/us/appliances/refrigerators/

This refrigerator is sold in the US at many fine retail outlets, appliance stores and at the big box store as well. Didn't they give you any of this information?

Thank you for your question @ FixYa.com

Serial number should be on inside door panel. Did you look there? Where did you buy it?

try switching on the defrost button

I just had (have?) this same problem. I called out the repair man and in the end he suggested that I buy a new fridge because of all the problems reported with my model (RS2555SL) on the internet. Anyway, after a while I heard what sounded like a fan trying to spin on the fridge side. I unplugged the unit, removed the inside back panel on the fridge side. The entire coils and the fan had iced over. I removed all the ice, plugged the unit back in and it is now working. I will still replace this unit because I probably only corrected the symptom but the problem remains.

you have a defrost problem

it sounds like the unit is in defrost. the noise is the souind of the ice breaking up. also you might be able to increase your ice produsction by setting the ice sensor to 17.5 degrees from the current 0 degrees

This unit has a history of problems on the refrigerator side. the basic reset is press and hold down the 2 middle buttons on the freezer at the same time. As a general rule the number one problem is in the mother board. usually you can replace it and everything will work.
David