Hi, I want to install the program for my scanner (Canoscan N656U), and the device informs me I'm missing Twain Pilot. Could you tell me what this is and where to find it, please?
Thanks,
Nathalie ([email protected])
QUICK ANSWER: use the original USB cable that came with the scanner.
LONG EXPLANATION:
Using Vista (32 bit version) and a Canon N670U scanner with the new drivers installed from the CanonUSA website. This driver is works for Canon scanners: LiDE 20, LiDE 30, N670U, N676U and N1240U, found at http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=235&modelid=6625
Canon says it doesn't support Vista 64 bit version. I couldn't get the scanner to work and kept getting the TWAIN error also, despite uninstalling / reinstalling the driver. Finally, decided to disconnect my 3rd party 16 foot USB cable and use the original cable. I swear, it WORKED! I can't explain why, but it did. Perhaps there is increased resistance, hence reduced power going to the scanner by using longer/different USB cable? Anyhow, it worked...go figure. If you have the 64 bit version of Vista, I guess it won't work(?).
You can find all drivers, software, and manuals HERE.
I would uninstall what's on the PC for the scanner first, reboot. then start again. Leave the USB cable unplugged untill the software is installed.
Hope that fixes Ya...
Geno
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