Hi, the emergency latch release is behind the small round panel below the main tub door. A string will be threaded through the pump housing and you just need to pull it to open the main door. To open the access door ( small round panel ) you'll require a small round needle shaped object or really narrow screwdriver. Put it in the small hole in the panel push in slightly and turn to about 6 o'clock...clockwise that is. The small round cover should now come off and expose the pump with the string going through a hook on the pump housing. Let me know how you make out and also if you require further assistance with this problem. Good luck. Macmarkus :)
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