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If the problem is just the agitator not working, but everything else does, you may just have a worn agitator cam assembly, worn agitator dogs, loose agitator bolt, or all of the above. The following link explains what agitator dogs are and how to access them:
Whirlpool manufactured washers (such as Kenmore) use a split agitator design. The top half is known as the "auger, while the lower half is the agitator. Between the two pieces is a cam assembly, with small teflon teeth known as "dogs". There's also an agitator bolt that holds the entire assembly to the center post.
If the auger (top half of the agitator) is slipping, I would suspect the dogs or cam assembly need to be replaced. The part number for the dogs is included in the link I provided. For a little more you can purchase the entire cam assembly which includes the dogs, the cam, the cam seal and thrust bearing.
If the entire agitator appears loose or slipping, check the agitator bolt to ensure it is tight. DO NOT overtighten as this can restrict movement of the agitator or damage it. Tighten until snug.
Replacement parts (if required) can be purchased at any of the following websites:
All these sites are reputable and offer great service with competitive pricing, so shop and compare. The first three sites I listed also include helpful exploded view parts diagrams to assist you in locating and properly identifying the parts you need. If you do not wish to order parts on line, use the part numbers from the Sears website and go to your nearest appliance parts retailer. These parts are commonly sold as part of their in-store inventory.
NOTE: Other causes can include a broken motor coupling, bad gearcase (transmission), or worn clutch assembly. It does not sound like the problem is associated with any of these components however.
If the motor coupling were bad, the washer would not spin at all (whether you held the agitator or not), but would still have the ability to drain.
If the gearcase (transmission) were bad, the washer would either not spin, or may spin with assistance (meaning, if you gave the drum a spin by hand to get it started).
If the clutch were bad, the symptoms would be similiar to that of the gearcase and the tub would probably also have problems stopping.
This problem sounds like it may only be associated with an agitator that could be loose, causing an off balance tub. Read through the information provided and let me know if you have any questions. I hope this is helpful to you.
it sounds as if the main tub ring is bad you need to pull your agitator out and check the two blots that hold the tub to the shaft and make sure they have not become loose or broken causing the inner tub to drop on the shaft and tear the tub seal.
It sounds as if there is a soap buildup in possibly a couple of places and it is coming loose then ending up on your clothing. If you changed brands of soap this can happen also. The soap buildup can be under and inside the agitator. It can manifest itself in large calcium type flakes in the washer when it finally breaks down and you see it. You can remove the agitator by opeing the top of your agitator and removing the retaining biolt then lifting out the agitator. Use a putty knife and scrape off the inside of the wash tub under the agitator. Also take the agitator either outside or to the bathtub depending on weather and scrub it clean on the bottom and on the inside of the agitator. If after all of this you still have that same material show up you may have to remove the wash tub itself and clean the outer tub with a putty knife. There is a special tool that locks into the 4 slots of the tub nut used to remove the tub nut. You can buy it at most appliance part centers. Tell them you need a tub nut removal tool for a kenmore / whirlpool top loading machine and they will walk back and get you one straight away. Good luck andI I hope this resolves your problem.
if the basket has excess movement separate from the agitator or tub then the hub nut may be loose or maybe the tub rusted out and broke. you will need to pop the top of the agitator off and remove bolt holding it to shaft, pull agitator out and look at hub nut.
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