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When you said this:
They said: turn on the DVD player. Hit "set-up". Scroll down to the "lock" icon. Scroll over to "Rating". Scroll over to unlock. Enter 0000. Click on Ok. Enter 0000 again, click Ok again. Menu should read unlock. Voila!, is that dvd on the tv or a normal dvd player
You can download the manual from the link below:
http://www.radioshack.com/graphics/uc/rsk/Support/ProductManuals/1603265_PM_EN.pdf
The Default Factory Password is - 3782.
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if you droppe it you may have a broken board and not a password problem if you have skill to work with that and if you could solder open the case and look for cracks in the board resolder all cracks and you got it..good luck
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