Constant Paper "Jam 1 and No cartridge", plus prints same page over and over!

Please follow the steps below to fix the problem:

1. Remove the sheets of paper from the feeder.
2. Grab a flashlight and look inside the feeder for any debris or foreign objects.
3. Check the cartridge area for any obstructions/debris in the cartridge carrier's path or the paper path. Open the scanner unit or the printer cover.
4. If you can see the paper jam, the cartridge area should give you enough space for your hand to reach on the jammed paper in the printer.
5. Carefully remove the paper jam and make sure not to tear or leave torn pieces of paper in the printer. It can cause future paper jams.
6. When the jam is cleared, close the printer cover.
7. Rebrick (pull out power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds).
8. When the printer turns on, try to print again.

What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.

How to clear Paper Jam

?· Press Continue button twice quickly to see the secondary error code.

To get the secondary error codes

?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

?· Press and release Continue button twice quickly to display the secondary error code light sequence.

Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.

To clear a paper jam:

1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

Follow these steps to remove jammed paper from the printer

.
1.Open the print cartridge door, and then remove the print cartridge.
NOTE:  Opening the print cartridge door and removing the print cartridge relieves tension on the product rollers, which prevents damage to the product and makes the removal of jammed pages easier.

Figure 1: Open the print cartridge door and remove the print cartridge

 
CAUTION:  To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.

 

2.With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.

Figure 2: Remove the jammed paper

3.Look inside the product for any torn pieces of paper or labels, and then remove them.
4.If any jammed paper remains in the input tray or the output tray, grasp it with both hands and gently remove it.
5.Reinstall the print cartridge, and then close the print cartridge door.

Figure 3: Reinstall print cartridge and close print cartridge door

 

1.Press the Power switch to turn off the product.
2.Wait 30 seconds, and then press the Power switch to turn on the product.

 

Happy printing.

 

Regards,

Shrey

Follow these steps :
1.1
Remove all paper from the trays. This will prevent further jams during the clearing.
2.2
Remove the covering to the printer's outer case to expose the jam. Locate the jammed paper to ensure there is not another problem causing the stall.
3.3
Pull gently on the jammed paper, taking care not to tear it. In most cases, this will remove the jam.
4.4
Press the flashing "Printer Jam" button. This will allow the rotors to turn and facilitate the release of the jam.
5.5
Turn off the printer and firmly pull on the jammed paper. Be careful not to tear it.
6.6
Remove remaining paper shreds. if a tear occurs, remove any residual paper that may hamper printing.
7.7
Refill the paper tray and try printing again. If the jam persists, repeat the process and search for more paper.

Remove the cartridge and paper tray to see where the paper jam is. If it is a whole page jammed inside of printer, before removing shut off printer and carefully remove paper if you end up tearing a piece this will make it harder to remove in pieces. After you have removed jammed paper reinstall toner cartridge and paper tray turn printer on and see if this clears the jam error message.

manually roll the roller with your hand take the paper out carefully.

try this

1. Turn off the printer.
2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
3. Also open the back cover of the printer if this model has one.
4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
10. see alternative if the problem is still not solved.
    

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

When a paper jam occurs, the printer will stop printing and the Continue (1) and Paper Jam (2) lights on the operator panel will come on. See the illustration below.
When you experience a paper jam, it is recommended that you check and clear the entire paper path. To clear a paper jam, do the following:

1. If you are feeding paper from a paper tray, first remove the tray. Look for and remove any jammed or damaged paper you find.
   
   
   
2. Open the front cover and remove the print cartridge assembly.
   
   IMPORTANT! Do not leave the print cartridge assembly exposed to direct light, especially sunlight, for an extended period of time. Extended exposure to light will damage the green photoconductor roller and cause print quality problems.
   
   
   
3. Remove any paper you find jammed in the area behind the print cartridge assembly.
   
   
   
4. Also lift the flap at the front of the printer and remove any paper you find jammed beneath the flap.
   
   
   
5. Open the rear exit door/cover of the printer and remove any jammed paper you find there.
   
   
   
6. Once you have confirmed that the entire paper path is clear, reinstall the print cartridge assembly. Close all the printer covers/doors. Reinstall any paper trays you removed.
   
7. Press the Continue button to resume printing. NOTE: The printer should reprint the page(s) that caused the paper jam.
   
8. If the paper continues to jam, press the Continue button twice quickly while the Continue and Paper Jam lights are on. This will cause the operator panel to display the secondary error paper jam light sequence. The secondary error code will tell you where the printer thinks the problem has arisen. For more information, see the 'Secondary Error Codes' section on page 69 of the User's Guide.

I have a same problem .... somebody help us. :(

How do you put the paper in?It must either be the paper or the paper feed system.