I had this problem too. The instruction manual says to turn the steam knob only half way counter-clockwise after pressing the button for 5 seconds, but you need to turn it ALL the way to have the procedure start (at least, that was the solution with my machine). Good luck!
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Switch the machine off, AND pull the plug, wait 5 minutes (to be sure) and turn it on. Then turn it off again, now the infuser should return to it's normal position where you can take it out.
If the descale button is still flashing, try descaling again. Was the procedure interupted before? That would be a reason the light keeps flashing.
The most possible problem is that the machine have build up scale both in boiler and in pipe system. Your are still in good chance to solve it easily since it operates normal by performing a good descaling of the machine. You can buy a very good product posibly from ebay like the Urnex DEZCAL which is an excelent descaler and if you perform a couple of descling procedures in a period of one week your machine will perfom better and better.