SanDisk Sansa e270 MP3 Player Logo

Question about SanDisk Sansa e270 MP3 Player

1 Answer

Stuck on refresh/black screen

After putting about 20 songs onto the sansa sandsik e270 MP3 player i have, it normally went to the "refresh database" screen. it loaded about 80%, suddenly, its frozen on a black screen and it wont turn off until it dies,

so i recharge it again, but even when i try to re-charge it, it goes to the refresh database, loads about 80%, and goes back to the frozen black screen

this is the second one of the e270 that i have owned

the last one i had, had the same, i downloaded the trobule shooting softwere and that only made things worse

what do i do?!?!
PLEASE help me, i cant live without this MP3 player!

Posted by Anonymous on

  • Anonymous Mar 28, 2008

    thank you for your helpful suggestion

    now, all 3,000+ songs i have are suddenly deleted.

    but thats not your fault. sandisk makes crappy products.



    but thank you very much for your help.

  • Anonymous Mar 28, 2008

    thank you for your helpful suggestion

    now, all 3,000+ songs i have are suddenly deleted.

    but thats not your fault. sandisk makes crappy products.



    but thank you very much for your help.

×

Ad

1 Answer

Jean Sintulaire

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 759 Answers

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Posted on Mar 27, 2008

  • Jean Sintulaire Mar 28, 2008

    I am sorry to hear that.I wish there was a better resolutions..Please dont forget to rate me...

×

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Sansa e270 freeze if switch on,it indicates,REFRESHING DATABASE"

Having gone over a month with no response, I assume the reset solved the problem.
0helpful
1answer

Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.
0helpful
1answer

Player turns on and immediately goes to a blank screen!

i had the exact same problem and that means that its just getting old and u probably need a new one
0helpful
1answer

Sansa e200 shows refresh database fail

try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works
0helpful
1answer

Cant get songs onto my Sansa e280 player =[

"Refresh database" is a normal message that you will get everytime you unplug the Sansa from the computer - don't worry about that aspect.

If the songs that you have transferred have DRM encryption on them, they may not play right (or at all) on the Sansa.

If you have Windows Media Player 11, I would get the firmware update from the Sansa website AND format the Sansa inside Windows Media Player:
for the firmware,
for the format, http://www.sandisk.com/Retail/DriverDownloads.aspx
Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything and get your player functioning normally.

-Tha Mp3 Doctor
0helpful
2answers

Sansa e270 problem

You cannot - the firm upgrade delted them - you will have to refind them and redownload.
1helpful
6answers

Stuck on refresh database

Simply reset the Sansa e250 by holding the power button down for 10-15 seconds.
0helpful
2answers

SanDisk Sansa e270 MP3 Player has only 79 songs and 3 GB used

You may have some corrupt data on the device.

It sometimes creates the wrong file allocation and gives you an incorrect representation of the free space.

Try formatting the device in My Computer to erase all of the information and start over.

My Computer>Device Name(e270)>Right Click and select FORMAT.




Best of Luck.

Please RATE my solution BELOW.
0helpful
1answer

Frozen on Refresh Database

Take out the four screws on the back and pop out the battery then put it back on. Make sure you synced the songs properly. Add to the problem how you added your songs and I might be able to help.
Good Luck
0helpful
4answers

Refreshing Database

I love you!! thanks this helped me :)
Not finding what you are looking for?

113 views

Ask a Question

Usually answered in minutes!

Top SanDisk Audio Players & Recorders Experts

Ekse

Level 3 Expert

13435 Answers

Joseph Hoffmann

Level 3 Expert

1756 Answers

Muzahura Frank

Level 3 Expert

2071 Answers

Are you a SanDisk Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...