According to the link below you can do the upgrade. If is not working, make sure you have the memory seated correctly, then mix and match the memory and switch slots to find the problem memory. It may be incompatible with either the motherboard or the other memory sticks, or just a bad stick.
http://www.insidemylaptop.com/upgrading-memory-hp-pavilion-zv5000-series-laptops/all-comments/
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