I have model # 110.66712692. The drum will not rotate, I can turn it by hand. I have heat and the blower is working. What else could it be?

Hello there and welcome to fixya
The most common problem with these are the motor or the motor bearings or rollers
and next is clothes getting caught between the drumb and the shell of the unit
Here is some troubleshooting help for you listed below
Motor If the dryer motor only hums when you press the Start button, the motor may be burned out. Here's how to test the dryer motor: Remove the belt. Check for obstructions in the blower fan housing. Manually rotate the shaft of the motor. If the motor is very stiff, or impossible to rotate manually, and the blower fan housing is clear, you need to replace the motor. If the motor rotates freely, run the motor momentarily with the belt removed and the blower in place. If the motor runs fine with the belt removed, there may be a problem with the idler pulley or the clothes drum. Try to rotate the drum by hand. If it is very difficult to move, correct any problem with the rollers or pulley, and then reassemble the dryer and try it again. If the motor hums but doesn't rotate on its own even with the belt removed--yet you can turn it freely by hand--you usually need to replace the motor

Your blower wheel is stripped out. Replace

This is usually the motor but not always. Remove the belt. Check for obstructions in the blower fan housing. Manually rotate the shaft of the motor.
If the motor is very stiff, or impossible to rotate manually, and the blower fan housing is clear, you need to replace the motor. If the motor rotates freely, run the motor momentarily with the belt removed and the blower in place. If the motor runs fine with the belt removed, there may be a problem with the idler pulley or the clothes drum. Try to rotate the drum by hand. If it is very difficult to move, correct any problem with the rollers, pulley, rear bearing, then reassemble the dryer and try it again. If the motor hums but doesn't rotate on its own even with the belt removed--yet you can turn it freely by hand--you usually need to replace the motor or the motor start capacitor. You can also enter your model # for diagrams and illustrations at www.appliancehelponline.com

There are three possible reasons why the drum doesn't turn.

1. Broken belt. You replaced the so in this case it's not.
2. Door switch. The dryer will not operate if teh door switch is defective. It is inside the drier main housing near the door frame. You need to raise or open the top or front of the dryer to reach the switch. Replace if defective.
3. Motor. If the motor hums when the start button is pressed, the motor maybe burned-out. Check the dryer motor:

• Check the blower fan housing for obstruction and manually turn the motor shaft.
• If the motor is very stiff or cannot be turned manually, you need to replace the motor.
  
• If the motor rotate freely, run the motor without the belt. If it runs fine, there maybe problem with the idler pulley or the clothes drum.
• Rotate the drum by hand. If it is difficult to rotate it, correct any problem with the rollers or pulley. Reassemble the dryer and try it again.
• If the motor hums but does not run on it's own even without the belt,but can be turned freely by hand, you need to replace the motor start capacitor or the motor itself.

Check your previous post. I left additional info for you.

Hello. I can help you. Since the belt is ok there are only two other possible problems:

If the dryer motor only hums when you press the Start button, the motor may be burned out. Here's how to test the dryer motor:

• Remove the belt.
  
  
• Check for obstructions in the blower fan housing.
  
  
• Manually rotate the shaft of the motor.
  
  

If the motor is very stiff, or impossible to rotate manually, and the blower fan housing is clear, you need to replace the motor.

If the motor rotates freely, run the motor momentarily with the belt removed and the blower in place. If the motor runs fine with the belt removed, there may be a problem with the idler pulley or the clothes drum. Try to rotate the drum by hand. If it is very difficult to move, correct any problem with the rollers or pulley, and then reassemble the dryer and try it again.

If the motor hums but doesn't rotate on its own even with the belt removed--yet you can turn it freely by hand--you usually need to replace the motor or the motor start capacitor.

Door switch Your dryer can't operate at all if the door switch is defective. It's inside the dryer main housing near the door frame. Sometimes you need to raise or open the top or front of the dryer to reach the switch. If it's defective, you need to replace it.

I have provided a checklist courtesy of; www.repairclinic.com
They also provide repair parts, disassembly diagrams and procedures.

You can also checkout www.homemanagement.services.officelive.com for other appliance help websites.

Warning! To avoid personal injury or even death, always disconnect your appliance from its power source--that is, unplug it or break the connection at the circuit breaker or fuse box--before you do any troubleshooting or repair work on your appliance. Also, because some components may have sharp edges, use caution while working on your appliance.
If your dryer doesn't tumble, check these:

Belt
Motor
Door switch
Belt Dryers have a drive belt that turns the clothes drum. If the belt breaks, the drum stops rotating. Then you need to replace the belt, and often the idler pulley, because the pulley tends to wear out at the same time.

Click here for a belt installation diagram.

Motor If the dryer motor only hums when you press the Start button, the motor may be burned out. Here's how to test the dryer motor:

• Remove the belt.
  
  
• Check for obstructions in the blower fan housing.
  
  
• Manually rotate the shaft of the motor.
  
  

If the motor is very stiff, or impossible to rotate manually, and the blower fan housing is clear, you need to replace the motor.

If the motor rotates freely, run the motor momentarily with the belt removed and the blower in place. If the motor runs fine with the belt removed, there may be a problem with the idler pulley or the clothes drum. Try to rotate the drum by hand. If it is very difficult to move, correct any problem with the rollers or pulley, and then reassemble the dryer and try it again.

If the motor hums but doesn't rotate on its own even with the belt removed--yet you can turn it freely by hand--you usually need to replace the motor or the motor start capacitor.

If dryer does not spin it is usually a problem with the belt or the motor. Check also door switch.

See also following indications from Repairclinic:

It won't tumble If your dryer doesn't tumble, check these:

Belt
Motor
Door switch
Belt Dryers have a drive belt that turns the clothes drum. If the belt breaks, the drum stops rotating. Then you need to replace the belt, and often the idler pulley, because the pulley tends to wear out at the same time.

Click here for a belt installation diagram.

Motor If the dryer motor only hums when you press the Start button, the motor may be burned out. Here's how to test the dryer motor:

• Remove the belt.



• Check for obstructions in the blower fan housing.



• Manually rotate the shaft of the motor.

If the motor is very stiff, or impossible to rotate manually, and the blower fan housing is clear, you need to replace the motor.

If the motor rotates freely, run the motor momentarily with the belt removed and the blower in place. If the motor runs fine with the belt removed, there may be a problem with the idler pulley or the clothes drum. Try to rotate the drum by hand. If it is very difficult to move, correct any problem with the rollers or pulley, and then reassemble the dryer and try it again.

If the motor hums but doesn't rotate on its own even with the belt removed--yet you can turn it freely by hand--you usually need to replace the motor or the motor start capacitor.

Door switch Your dryer can't operate at all if the door switch is defective. It's inside the dryer main housing near the door frame. Sometimes you need to raise or open the top or front of the dryer to reach the switch. If it's defective, you need to replace it.

Warning! To avoid personal injury or even death, always disconnect your appliance from its power source--that is, unplug it or break the connection at the circuit breaker or fuse box--before you do any troubleshooting or repair work on your appliance. Also, because some components may have sharp edges, use caution while working on your appliance.

Below is a link to common solutions that will help you with parts and diagnostic procedures that are specifically tuned to your manufacturers data plate information.
It provides exploded view imagery, belt routing diagrams, parts imagery and function, parts ordering and shipping information, error code details, just about anything you need to get your appliance up and running again. Once you access the site you will be able to navigate numerous pages of information on your product. You will need to enter your model number to access your product information.

http://www.repairclinic.com/SmartSearch/SmartSearch.aspx

If your dryer doesn't tumble, check these:

Belt
Motor
Door switch
Belt Dryers have a drive belt that turns the clothes drum. If the belt breaks, the drum stops rotating. Then you need to replace the belt, and often the idler pulley, because the pulley tends to wear out at the same time.

Click here for a belt installation diagram.

Motor If the dryer motor only hums when you press the Start button, the motor may be burned out. Here's how to test the dryer motor:

• Remove the belt.
  
  
• Check for obstructions in the blower fan housing.
  
  
• Manually rotate the shaft of the motor.
  
  

If the motor is very stiff, or impossible to rotate manually, and the blower fan housing is clear, you need to replace the motor.

If the motor rotates freely, run the motor momentarily with the belt removed and the blower in place. If the motor runs fine with the belt removed, there may be a problem with the idler pulley or the clothes drum. Try to rotate the drum by hand. If it is very difficult to move, correct any problem with the rollers or pulley, and then reassemble the dryer and try it again.

If the motor hums but doesn't rotate on its own even with the belt removed--yet you can turn it freely by hand--you usually need to replace the motor or the motor start capacitor.

Door switch Your dryer can't operate at all if the door switch is defective. It's inside the dryer main housing near the door frame. Sometimes you need to raise or open the top or front of the dryer to reach the switch. If it's defective, you need to replace it.
If my assistance helped resolve this issue, please show your appreciation by rating how effective my advice was in resolving this issue.
Thank you,
Dave E. (Illeagle)
"Your satisfaction is my personal reward"

If your dryer doesn't tumble, check these:

Belt
Motor
Door switch
Belt Dryers have a drive belt that turns the clothes drum. If the belt breaks, the drum stops rotating. Then you need to replace the belt, and often the idler pulley, because the pulley tends to wear out at the same time.

Click here for a belt installation diagram.

Motor If the dryer motor only hums when you press the Start button, the motor may be burned out. Here's how to test the dryer motor:

• Remove the belt.
  
  
• Check for obstructions in the blower fan housing.
  
  
• Manually rotate the shaft of the motor.
  
  

If the motor is very stiff, or impossible to rotate manually, and the blower fan housing is clear, you need to replace the motor.

If the motor rotates freely, run the motor momentarily with the belt removed and the blower in place. If the motor runs fine with the belt removed, there may be a problem with the idler pulley or the clothes drum. Try to rotate the drum by hand. If it is very difficult to move, correct any problem with the rollers or pulley, and then reassemble the dryer and try it again.

If the motor hums but doesn't rotate on its own even with the belt removed--yet you can turn it freely by hand--you usually need to replace the motor or the motor start capacitor.

Door switch Your dryer can't operate at all if the door switch is defective. It's inside the dryer main housing near the door frame. Sometimes you need to raise or open the top or front of the dryer to reach the switch. If it's defective, you need to replace it.