Zanussi ZWF1420W Front Load Washer Logo
Posted on Apr 19, 2010
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E20 fault display

Hello,
my washing machine is displaying the ''e20'' fault message, and won't complete a wash programme- or drain..it just beeps and stops the programme mid-cycle at the wash/rinse stage..we then try to skip it on to complete and drain and it won't do this..can you help please?

1 Answer

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  • Expert 269 Answers
  • Posted on May 05, 2010
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Joined: Apr 30, 2010
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Hello,
E20 is a fault either in the filter/pump or drain.
The water must be drained thru. the little hose by filter or get machine to back door and undo filter plug and drain onto back step its quicker.With filter out see if any blockages,shine torch up in filter hole turn to spin/drain and see if pump blade spins if not then get long screwdriver and turn blade to free if no joy pump has to come out to free,hopefully this will work and refit plug and check for leaks.Then try again.

Good luck.

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According to your description I think that this is not a failure otherwise error E20 will be appears on display.

Once the washing programme has come to an end, END illuminates on the programme progress display.
If RINSE HOLD was selected, the display beside the START/ PAUSE button flashes.
1. After a rinse hold, the water must first be pumped out:
- Either press the START/PAUSE button (the water is pumped out and the washing is spun according to the completed programme;
After the START/PAUSE button is pressed again, the spin speed can still also be changed during spinning), or
- Turn the programme selector to PUMP OUT and press the START/PAUSE button (the water is pumped out without spinning),or
- Turn the programme selector to SPIN or SHORT SPIN and press theSTART/PAUSE button (the water is pumped out and the washing is spun or gently spun).
At the end of this programme step, the END indicator will illuminate.
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Blocked Pump

One of the primary reasons why there may be an "E20" error code on a Frigidaire front-loading washing machine is if there is something blocking the pump. Disconnect the washing machine from the power and release the clips on each side to remove the front access panel. Set a container under the pump drain, which is located on the lower right side of the washing machine. Open the pump drain plug and allow it to drain. Clean out any debris that might be causing the obstruction, then close the drain plug. Close the access panel and restore power to the washer.

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If the drain hose is blocked or crimped, the water may not pump out fast enough, causing the pump error to appear on the display. Straighten out the drain hose in the rear of the washing machine and move it away from the washer if it's trapped between the wall and the washing machine.

Oversudsing

If too much detergent--or the wrong kind of detergent--is used in the washing machine, too many suds may result. This can overwhelm the drain and pump system, resulting in the error. Use only high efficiency (HE) laundry detergent with Frigidaire washing machines and follow specific instructions on the laundry container for the recommended amount of detergent. Run a drain cycle if there are excess suds in the washer to clear out the system.

Pressure Switch or Control Boar

The pressure switch may not be communicating properly with the control board, which can cause the E20 error to occur. The other possibility for the E20 error code is if the control board has failed entirely. Try to reset the washing machine by pressing "Stop/Cancel" and disconnecting the washing machine power cord. Wait 30 seconds, then restore power. Make a new cycle selection and press "Start" to see if the error code returns. If it does, turn off the washing machine and contact Frigidaire for repair.

Thanks.
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The error message E20, simply means the filter plastic cage which is located behind the trap door bottom right side of the machine is full and needs to be cleaned out.
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Regards,
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