Epson Stylus CX6400 All-In-One InkJet Printer Logo
Posted on Apr 18, 2010
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My epson stylus cx6400 says printer error check documentation and if necessary call service. What could my problem be I have checked the cables all are good

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3 Answers

Anonymous

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  • Expert 1 Answer
  • Posted on May 05, 2010
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I had the same problem and this worked.

  1. Turn OFF the printer.
  2. Press B/W + Color + Stop button together and hold
  3. Press Power ON button and hold (4 buttons on hold now and don’t release the buttons until you see the light indicator is blinking. A message will be displayed on the LCD)
  4. Release all buttons.
  5. Press the Color button once
  6. Turn OFF the printer.
  7. Turn ON the printer and the protection counter should be resetted


  • 7 more comments 
  • wdusseau Nov 20, 2010

    Worked perfectly first time!! Thanks.

  • gmerkel30 Jan 29, 2011

    very helpful I couldn't believe it thanks so much back in business!!

  • peter_sieden Mar 10, 2011

    Works perfect on my CX6400. Epson service aready informed me, that this printer is no onger supported and I have to buy a new one! Many thanks for your advice!

  • jrbarnes Mar 30, 2011

    Excellent!!! I probably needed to clean the ink heads via this procedure: http://www.ccs-digital.com/Epson-head-cl...
    but after doing that and seeing the red (!) warning, I knew it was just a matter of resetting the printer. Thanks a bunch for the key to doing that!!!

  • jl-igmoe Apr 13, 2011

    Worked perfectly the 1st time :o)

  • Daiblack May 23, 2011

    Excellent advice worked straight away!!!

  • Avalanched Sep 07, 2011

    You saved my ****. THANKS!

  • Avalanched Sep 07, 2011

    You saved my rump. Thanks!

  • Lonnie Freeman
    Lonnie Freeman Nov 06, 2011

    Worked perfectly the first time on a nonworking printer that was given to me. If I had bought an Epson printer I would be finding out if there is a class action law suit against them for nonsense like this. At least my crayons don't quit working until they are used up!

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  • Posted on Apr 26, 2010
Anonymous
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Press the stop/clear button then press the maintaince button(spanner) and the ON button all at the same time in that order.That will reset it.

  • TimInOakland Nov 18, 2010

    This is so awesome. Thank you for posting it. It saved me from ditching my printer.

    Tim -- Oakland, CA

  • Janice Kelley
    Janice Kelley Dec 13, 2010

    Perfect-- you're a gem!!!!

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  • Contributor 1 Answer
  • Posted on Feb 21, 2011
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Will not print on paper

4 Related Answers

Thomas F. Schneider

  • 2715 Answers
  • Posted on Feb 27, 2009

SOURCE: Model Epson Stylus CX6400 Had several years but

Link to documentation and manuals:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=25723&infoType=Overview

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Ramel Mayormita

  • 240 Answers
  • Posted on May 12, 2009

SOURCE: Printer reads-"Printer error-see your documentation"... no clue as to what to do.

pull the plug and unplug it again..or load and unload your cartridge..,or change the cartridge you using...maybe the printer don't recognize the printhead..

websnail

Martin Smallridge

  • 419 Answers
  • Posted on Mar 23, 2010

SOURCE: When I turn on my Epson stylus CX6400, it has the

Do you have any other indicators such as flashing lights or similar?

My guess is that it MIGHT be a "service required" error meaning the waste pads are full in which case this guide may help..

There's a reset sequence you can follow near the end of the article which I'd try... If that solves it then you'll need to deal with the waste pads.. If not, you'll know it's something else and can report back..

Computer Links

  • 2386 Answers
  • Posted on Nov 05, 2010

SOURCE: EPSON STYLUS CX6400 Error Message Reads...... "Printer

you can find the manual here
http://files.support.epson.com/pdf/cx64__/cx64__qr.pdf

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Related Questions:

0helpful
1answer

EPSON STYLUS CX6400 Error Message Reads...... "Printer
you can find the manual here
http://files.support.epson.com/pdf/cx64__/cx64__qr.pdf
Read full answer
Nov 05, 2010 • Office Equipment & Supplies
1helpful
1answer

My printer is saying 'printer error' 'read documentation or call service' having just switched it on and tried to print a page.
the printer error is due to the loose contacts inside the printer.Most epson printers have this problem once you start using them.Please check the cables inside the printer.Also check the printer head and see whether it has some blocks in its path
Read full answer
Mar 18, 2010 • Epson Stylus CX6400 All-In-One InkJet...
4helpful
1answer

When I turn on my Epson stylus CX6400, it has the message "error-Printer error-See your documentation and call service if necessary." The only thing the documentation manual says about this error is to...
Do you have any other indicators such as flashing lights or similar?

My guess is that it MIGHT be a "service required" error meaning the waste pads are full in which case this guide may help..

There's a reset sequence you can follow near the end of the article which I'd try... If that solves it then you'll need to deal with the waste pads.. If not, you'll know it's something else and can report back..
Read full answer
Feb 23, 2010 • Epson Stylus CX6400 All-In-One InkJet...
0helpful
1answer

Printer error -> See your documentation and call service if necessary.
check for obstructions, these are common if the tractor is stuck
Read full answer
Sep 23, 2009 • Epson Stylus CX6400 All-In-One InkJet...
1helpful
1answer

Printer reads- see documentation
hi....take it to a tech to check about the system control chip... the control chip would have gone bad... and they will replace u with a new chip..or else Try manually moving the head carriage back and forth a few times!
Also check, if there isn't some piece of paper lodged inside, if yes try to remove it carefully!..

these are the possible solutions u can try out...
thank u
rate me

Read full answer
May 29, 2009 • Epson Stylus CX6400 All-In-One InkJet...
0helpful
1answer

Printer reads-"Printer error-see your documentation"... no clue as to what to do.
pull the plug and unplug it again..or load and unload your cartridge..,or change the cartridge you using...maybe the printer don't recognize the printhead..

Read full answer
May 12, 2009 • Epson Stylus CX6400 All-In-One InkJet...
0helpful
1answer

Error light on
try this site and follow it along

http://er.epson.com:8001/start?TM=false&CMD=iSearch&CB=1886098358&LG=1&TP=NoviceCase&Q1-1-1886170412=1886170410&FI=1&firstQuestionID=Q1-1-1886170412&firstAnswerID=1886170410&category=allinone&model=cx64__&displaymodel=Epson+Stylus+CX6400&referralmodel=Stylus-CX6400&pid=C11C545001

its their support link
Read full answer
Apr 26, 2009 • Epson Stylus CX6400 All-In-One InkJet...
1helpful
1answer

Printer displays erro message:
1.) Turn off the power and disconnect all cable connections ( usb cable and power cable ).
2.) Check for any obstructions in side the printer.
3.) While the printer is off and cables are unplugged., press and hold the on button for 10 sec., release after 10 sec., connect the power cable., turn on the power., check if error persist.
Read full answer
Mar 20, 2009 • Epson Stylus CX6400 All-In-One InkJet...
0helpful
1answer

Model Epson Stylus CX6400 Had several years but
Link to documentation and manuals:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=25723&infoType=Overview
Read full answer
Feb 27, 2009 • Epson Stylus Multifunction Inkjet Printer/...
0helpful
1answer

Initial Charge message not seen
Sounds as though the printer is defective.
Call or email Epson Tech Support.
Read full answer
Feb 14, 2009 • Epson Stylus Multifunction Inkjet Printer/...
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