I'm not sure what you mean here but I'm guessing that you mean the labels are not advancing properly meaning the print is not aligned vertically on the labels. If that is the case, two possibilities:
1. The printer just did not get a good calibration on the printer. You can force a calibration by turning off the printer, pressing and holding on the FEED key while turning the printer on. Keep pressing until the status light flashes once, then let go of the FEED key. The printer will calibrate for the label size.
2. If the calibration sequence does not correct the issue, then it's possible that the gap (horziontal) between the labels just happens to be over the media sensor which is located in the middle of the 4" print width area. If that is true then the labels will never calibrate.
Hope that helps !
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