Verbatim 96823 320 GB USB Portable (Blue) Hard Drive Logo
Posted on Apr 15, 2010
Answered by a Fixya Expert

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I've plugged a portable harddrive in and it's not being recognized. It's a Verbatim USB 320. I am on a Toshiba with Windows 7

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  • Expert 79 Answers
  • Posted on Apr 16, 2010
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Joined: Sep 21, 2009
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The USB memory key want to use a drive letter already in use. To fix it ,click on start,right click on My Computer then click on Manage. You may need to enter your password or click on Continue in the User Account window. Click on Disk Management and look for an entry that does not have a drive letter. Right click on the drive and then click on Change Drive Letter and Paths. Click on the Change button and select a new drive letter from the dropdown menu.Click OK in both windows to save.
Regards Bill

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Connect your harddrive to another computer like windows xp then if it is recognize then take data backup . If your harddrive is fine then follow below for laptop. First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
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Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}
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Let me know if you need further assistance.
Thanks for using FixYa
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