Upon turning on my HP Pavilion Media Center TV PC M7360n, the blue logo screen with esc=Boot Menu F1= Directory (or something of the sort) and F10= System Recovery comes up and remains frozen in that position and no keys or any of the above mentioned buttons work. The only way to turn off computer is by removing power cable, and the computer does not recommence to the login screen, this is only as far as my computer gets. Any solutions or help would be appreciated!
305 views
Usually answered in minutes!
Do you have the Restoration CD disk/s? When the computer is first turned on by the first owner, a window comes up asking if the user/owner would like to make a Backup Disk. This is the Restoration Disk. Sometimes, the computer manufacturer will include, the Restoration CD Disk/s with the computer. You can purchase the Restoration Disk from HP. The disk is free. The Shipping and Handling is not. $17 for a 5 to 7 day ship, $24 for a 2 to 3 day ship. Call HP Support's toll free 24-7 phone number, and request the disk. Be sure to write down the Product number beforehand, so you can tell the nice person on the phone. This number is on the back of your desktop computer, in a white Service Tag. 1-800-474-6836 http://welcome.hp.com/country/us/en/cont... Upon receiving the Restoration Disk, turn on your computer, insert it in an optical drive. (CD/DVD drive)
×