I have a Phaser 8550. That will not print any magenta/ pink. The test prints for that color come out purple. I check the ink resevoir on the print head, I didn't see any blue in the well. Any ideas

On the control panel go to trouble shooting > printing problems > advanced


If this doesn't get the ink flowing make sure you are not low on ink by checking the loader and if that is not it check the loader for cracked ink chips in the loader which may be preventing the ink from getting pushed down onto the melting mechanism. I had that problem once and fixed it by shutting the printer off, letting it cool and then laying it on its back side with front up in the air with ink loader open fish out the ink sticks and visually check for broken off ink chips and if none are seen. Do what I did out of frustration, unplug the unit and thru the holes in the ink loader stick a screwdriver in there and try to "lightly" scrape any petrified ink that may be stuck and not clearing out. I did this, felt a little resistance but no chunks or anything broke loose however the problem seemed to have been cured. I suppose I broke some ink loose after all. Good Luck.