Help with downloading the software for my scanner

Did you install the full software (if available for your OS) before connecting the cables? Were you trying to launch the scan from the computer or the scanner? The scanner buttons will not work unless the full software is installed and the monitor program is running.

If you installed the generic OS driver, uninstall it and then unplug the data cable. Then download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1153481& . Select your OS and click Next then click on Drivers. Start scans from the computer first. (HP Solution Center has destination buttons that need to be set before the buttons on the scanner can work. Once you scan from the computer, you will have a better idea of the settings you should use as defaults for the buttons.)

Try connecting the printer directly to the computer, if you use a USB hub or print server. Also try a new USB cable. The scanner requires bi-directional communication and thus can fail even if the printer works. Your cable should be 6' or less in length.

WinXP, Vista and Win7 have options for scanning without the HP software. However, they do not work with the scanner buttons. Launch Paint (Start > All Programs > Accessories > Paint) and select File > Import from Camera or Scanner > From Scanner in any of the listed OS versions. Vista and Win7 also include Windows Fax and Scan (New Scan). Vista has included Photo Gallery that also can acquire Scans (this is available for Win7 as part of the Windows Live package download).

I hope this helps.

Cindy Wells
(additional information can be obtained here: http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=1153481 )

Hi Brown3377;
when you install the HP Software, what selection did you choose? is it the recommended or custom settings? maybe you missed the scanner driver for your printer that is why it says you need to install it first. you can insert your HP cd and check it out, click custom install and double check to see if you have the scan driver selected, if not, select it then install... then try to remove the printer usb cable, reboot your printer and computer.

Download and install its drivers from here

• http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&dlc=en&cc=us&product=422000&os=228

Find the brand of it, and look up the device software on google or the the Brand name's website. It will have your device's software. Once you've installed the drivers and software, the software will guide you through scanning the photo onto your computer.

When you install the printer software is it installed properly? if the printer is installed properly then you will do need to do the same step. First, uninstall the printer software by going to control panel > add/remove programs and then uninstall all the printer software. then go to control panel > printer and faxes if printer is present in the printer and faxes delete the printer. Restart the computer. Before reinstalling the printer software turn off your firewall, anti-virus, spyware if you have any. Then reinstall the printer. Try to scan again. if it works then try to restart your computer and scan again. it should work

Scanner: Hi there, " Unplug the Scanner cable from the computer. " Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications " restart the computer " try to download drivers from the website " after installing drivers and software it will ask you to connect the Scanner. " then you can connect the Scanner and and try to Scan.

Do you have HP solution center installed on the computer? You need this software on you PC to scan correctly. You can download it from HP here:
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=c5200&submit=Go+%BB

Just pick the exact model you have and correct operating system (Windows XP, Windows 98, Mac OS 10.5) then pick the bundle/full feature driver and install that and your scanner should allow you to scan to you PC. You may find it less of a hassle to scan from the PC by using HP software and selecting scan.

Try to scan photo using HP solution center or HP director ,you can download the full feature software from hp web site

Hi,
Does your computer have Windows XP installed? If it has and you use the installation disk that came with your HP 2355 All-in-One you should be able to easily scan and save the photos to My Pictures.
After installing the features put a photo in the printer, go into My Pictures and you should get a message at the top of the menu on the left of the screen saying 'Get Pictures from camera or scanner'.
Clicking this brings up a screen which leads you through the Scanner and Camera Wizard for HP PSC 2350 Series.
I have scanned and saved many photos using this facility.
Hope this helps
Glinny

You need sofrware that captures the scan from the scanner. usually comes with the printer, you have to opemn the program and tell it to scan and save.

Scanning by just placing a paper on the scanner and pressing the scan button just tells the printer to scan and probably print a copy, but it doesnt send it to the computer unless theres a program asking for it. Check the installation cd and go through the software that came with it.