New doesnt mean free from defects sounds like the shaft is binding can be from a kink or not lubed correctly-- its new so bring back to walmart and replace or return
Usually when it starts off good than starts boging down sounds like your string line is getting to long is the string line cutter in place under the plastic shield try cutting the lines about 4 inches start it up see how it runs dont bounce the head until you need more string try that & get back. zaper
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