Replaced color ink cartridges

If the color cartridge contacts are clean and there is stil ink in the cartridge.
What you could try is to remove both ink cartridges.
Close cover and turn off printer and unplug the printer.
Wait at least 15 minutes for the printer to reset to clear memory.
Plug the printer back in and turn on and install the ink cartridges.
If you cartridge is not empty and has not expired.
You may call HP and ask for a free replacement.

If you replaced an ink cartridge while Near Empty was displayed on the LCD, the LCD may ask you to verify that it was
a brand new one. Example: Did You Change Blck? 1.Yes 2.No. For each new cartridge you installed, press 1 on the dial
pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, please be sure to select 2.
WARNING
If ink gets in your eyes, irrigate them with water immediately and call a doctor if you are concerned.
If you wait until Ink Empty message is displayed on the LCD, the machine will automatically reset the ink dot counter.
If the Install message is on the display after you have installed ink cartridges, check that the ink cartridges are
installed properly.

maybe the cartridge is wrong, release it and clean the electrical contacts, put them again one by one, if notting happen, try this
Solution As the printer operates, it moves ink from the ink cartridges into a printhead reservoir. The printer does not deliver a message when an ink cartridge goes empty, because it still has ink in the reservoir. The printer continues printing until the ink level in the reservoir falls to a first trigger point - then a message appears advising the printer owner to Replace Cartridges Soon . At this point, other cartridges that are empty but have not reached the trigger point are also mentioned in the message, to save trips to the retailer. After the first trigger point, the printer can continue printing until ink levels in the reservoir reach a second trigger point. At the second trigger point there is only enough ink left to perform vital servicing tasks, and a new message appears, saying Ink Cartridges Empty . The options offered depend on the usable inks remaining. If no options are offered, the cartridges indicated must be replaced before printing can continue. The Ink Cartridges Empty options are described in the table below: Ink colors out Option Print mode possible All Cancel None Black

AND

Cyan, Magenta, or Yellow (any or all) Black only Continue with other colors Cyan/Magenta/Yellow mode (composite black)

Text and photo quality will differ from those printed when all colors are available Light Cyan or Light Magenta (either or both) Cyan, Magenta, or Yellow (any or all)

(Black still available) Print with black ink only Grayscale

There is no way to reset the ink levels on these cartridges. If the printer will print, just print until the ink runs out. You can also tell your printer to "ignore ink levels" so you don't get the low ink message every time you print.

It means for you to install the magenta ink. Magenta is a color. You have 4 colors. Yellow, magenta, cyan, black

Lift the scanner cover from the right-hand side of the MFC until
it locks securely into the open position.

If one or more ink cartridges are empty, for example Black, the
LCD shows Ink Empty Black and Cover is Open.

Pull the ink cartridge hook toward you and remove the ink
cartridge for the color shown on the LCD.

Open the new ink cartridge bag for the color shown on the LCD,
and then take out the ink cartridge.

Remove the cartridge covers.

Each color has its own correct position. Keep the ink cartridge
in an upright position when you insert it into slot. Press down on
the ink cartridge until the hook snaps over it.

Lift the scanner cover to release the lock. Gently push the
scanner cover support down and close the scanner cover.

If you replaced an ink cartridge while Near Empty was
displayed on the LCD, the LCD may ask you to verify that it was
a brand new one. Example: Did You Change Blck? 1.Yes
2.No. For each new cartridge you installed, press 1 on the dial
pad to automatically reset the ink dot counter for that color. If the
ink cartridge you installed is not a brand new one, please be
sure to select 2.

If you wait until Ink Empty message is displayed on the LCD,
the MFC will automatically reset the ink dot counter.

If the Install message is on the display after you have
installed ink cartridges, check that the ink cartridges are
installed properly.

Hope that helps you!

Follow the steps below to remove and replace the empty ink cartridge.

1. Turn the printer on.
2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door
3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
   NOTE: Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
4. Pull the ink cartridge toward you out of it's slot to remove it. Figure 3: Removing an ink cartridge
5. Remove the new ink cartridge from the packaging.
6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
   NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridge
7. Press down on the gray latch until it clicks into place. Figure 5: Closing the gray latch
8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
   NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
9. Close the ink cartridge door.

after Doing this all Follow the next step :-

Please Try This, I am sure it is going to workout.


Resetting the All-in-One
Press the On () button to turn off the unit.

• Disconnect the power cord from the back of the unit.
• Connect the power cord to the back of the unit.
• Press the On () button to turn on the unit.

Hello merelU. I'm afraid you may have to replace the empty color cartridge as there may be problems with the printer while an expired cartridge is installed on the printer (even though some of the cartridges are still under warranty) and also, HP cannot guarantee the quality or reliability of expired ink cartridges.


all the best.
thx

1. When one or more ink cartridges are empty, for example, Black, the LCD shows “Ink Empty Black” and “Open Cover.” Close the printer’s document support and the document tray.
2. Lift the top cover to the open position until it locks securely into place.
3. Pull the ink cartridge hook toward the front of the printer and remove the color ink cartridge displayed on the LCD. Place the cartridge in a plastic bag as it may still contain some residual ink and may leak.
4. Open the new ink cartridge bag for the color shown on the LCD and remove the new ink cartridge. The cartridge cover may come off when you open the bag. This is not uncommon and will not damage the cartridge.
5. Each color has its own correct position that is clearly labeled and color coded inside the printer. Keep the ink cartridge in an upright position when you insert it into slot. It will only fit in the correct direction. Press down on the ink cartridge until the hook snaps over it.
6. If you replaced an ink cartridge while “Near Empty” was displayed on the LCD, the LCD may ask you to verify that the replacement cartridge was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand-new one, select 2.

you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.