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Dish vip 622 and vip 722k frequent picture freeze and restart

Dish vip 622 and vip 722k receivers - have had several of each, have an issue with frequent picture freeze then device restart. on the 622 it was usually within 2 months of install (4 different 622 devices), but on the 722 it was within 10 minutes of install (2 vip722k devices). The installer came back and reterminated all of the cables. I have moved the power around to different outlets/circuits, i have moved the box around to try to maximize airflow, and it keeps happening. Dish cannot fix this, but I would love to know a solution as it is unwatchable, no point in recording anything as they keep swapping boxes instead of trying to solve the problem. Any information or additional troubleshooting steps would be appreciated. Our vip722k is running software level l660rmmb-n. This is a 3 day old receiver replacing a 1 week old receiver replacing a 2 week old receiver (on and on and on - this is our 7th receiver).

Posted by bradj_5 on

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Sounds like a signal strength issue. You may have either a low signal or something like a tree limb is blowing into the signal path dropping the signal strength to a point low enough to causes issues.

Posted on May 08, 2010

  • Anonymous Sep 26, 2010

    Have had the exact same problems, with three VIP622s and my newest two-day-old VIP722K. All do the picture freeze, reset after several minutes and then back to same channel as whehn it froze. I have done hard reboots on all, moved the power cord and even had a technician come out who actually saw the problem and gave me the new 722K. Dish acts like they have never heard of this problem. Obviously, that is not true. Interesting thing though is in my case many times it happens at 5:20 p.m. In all occasions it was sunny and clear. Sound slike a software glitch.

  • tiredofdish Nov 30, 2010

    We have had this exact same issue on our 722, oddly enough, repeatedly at the same time of day several days in a week. We are mountain time, but if I was a betting man, I would guess you are central time. From all of the comments and forums, Dish has absolutely no clue on how to resolve this issue, it is diverse across several platforms, and they don't seem too concerned to resolve it. In addition to the regular reboots (BTW-not the scheduled nightly ones) we also get random STB reboots during recordings, sometimes 2-3 times during an evening. Some have made comments about the alignment of the stars, but they may not be too far off. I would guess it is a technological glitch in their satalite tracking software and they have no way of fixing it. After Dish accused us of power issues, we replaced our UPS that the system is connected to with a brand new unit, but that did not help. It is not hard drive issues, as we get random reboots on our 322 (non-DVR) unit as well. We are having Dish out again to validate the satalite dish itself for alignment and maybe even replace the LNB's. I am getting fed up with them overall. They seem to know that there is a serious problem, but they want to charge big dollars to send a technician out and even charge big dollars to mail a replacement unit. We can't win for losing. So they then say if we sign up for the maintenance program for $6 a month, we only have to pay $15 for a service call. WHAT IS THAT ABOUT??? Whatever happened to customer service?

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