My son cannot get to his new email address
I am sorry but without more information I cant help you or him.
I need to know what kind of email address he has. Is it one of the cheapo free ones from google (gmail) yahoo or hotmail? Or is it a good old smtp email address that you would access from outlook express or windows email program?
windows xp and older used outlook express as a default email program. Vista and newer have a windows mail program somewhat inferior to the old outlook express.
Gmail, yahoo, and hotmail are all browser based and as long as you know your signin and password you can access it from any computer.
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