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Press the Home button and see if it will go to the settings menu. If it will, change the USB Mode to Auto. If it won't, hold in the power on/off button for 15 seconds to reset the player, and try again.
The service may not be available in your area. Make sure the headphones are connected to the player when searching for radio stations: Here's pg 15 of the user manual:
FM Radio (if applicable)
The Sansa
®
player includes an integrated FM radio for listening to live broadcast FM
stations. Please note that the FM Radio function may not be available in your region.
Listening to FM Radio
To listen to live broadcast FM station, follow these steps:
1. Select FM Radio from the Main Menu.
2. A radio frequency menu will appear.
3. Press |<< or >>| to adjust and search for the desired frequency, or select
preset by pressing Select.
4. For fast search, press and hold the |<< or >>| buttons.
When you power on your MP3 player it will go to the FM radio. 1. Press menu.
2. Go down once and you'll be on "Mode". Press the right button to access the mode menu.
3. You either press the enter button after accessing the menu or go down to select Playback mode (I forget which one it is).
some of these mp3 players use the headphone wiring as the antenna...are you pugged in?
also try removing the batteries for 30 minutes, and then restarting
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