Question about Whirlpool Ultimate Care II GSW9650LW Top Load Washer

2 Answers

My whirlpool gold washer will not agitate. The washer fills with water but does not agitate and drain.

Posted by Anonymous on

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  • Anonymous Apr 11, 2010

    Hi and thank you for your response to my problem. I did raise and lower the lid on the washer a few times and I can hear the "faint click", so maybe it isn't the lid switch. Please let me know if you have any other ideas on this. Thanks in advance.

  • Anonymous Apr 11, 2010

    My Whirlpool Ultimate Care II washer, Model # GSQ9669LG0: The machine will fill with water, but not agitate. It can be forced to drain by turning the control dial to "spin", but will only drain and not spin. I can hear the motor running throughout. Note that the lid latch appears to be functional as I can hear it "click" when I open and close the washer.

  • Anonymous Apr 11, 2010

    We watched the video about replacing the motor coupling and will buy the part tomorrow and try to install it. Thanks very much for your help with this. All the best.

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2 Answers

Jahn27

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  • Master
  • 1,554 Answers

It is definitely not the lid switch because the motor runs but doesn't agitate and spin but it drains. This is rather a clear manifestation of a broken motor coupler. The mechanical output of the motor is not transferred to the transmission and therefore result in the agitator not to agitate and the drum not to spin. It drains because the drain pump is directly coupled to the rear of the motor shaft.

Remove the console from the top of the washer then flip to the rear and disconnect the lid switch wiring harness connector from the body of the washer.

The cabinet is attached to the rear of the washer by two brass-colored retaining clips. Insert the blade of a flat-bladed screwdriver into the lip of the clip on the cabinet side then push the handle rearward to release the clips.

Once the clips are released, open the lid and and grab the front rim of the cabinet then rock the cabinet forward and move it away from the machine.

Posted on Apr 11, 2010

  • 1 more comment 
  • Jahn27
    Jahn27 Apr 11, 2010

    With the cabinet removed, move the spring clamps holding the pump inlet and outlet hoses away from the pump then pry off the clips securing the pump to the motor and remove the pump.

    Remove the screw securing the bottom clip holding the motor and remove the clip. Hold the motor from the bottom while loosening the screw securing the top clip holding the motor. Remove the clip then pull the motor out of the washer.


  • Jahn27
    Jahn27 Apr 11, 2010

    Remove the broken coupler parts from the transmission and the motor shaft then tap the new coupler parts in place or until the splines are even with the edge of the coupler. Put the rubber grommet into the coupler in the motor then line up the remaining slots on the grommet with the coupler prongs in the transmission and put them together. Secure the motor with the clips and the clips with the screws then reconnect the motor wiring harness to the motor terminals.

    Put the pump back into the rear motor spline aligning the slot in the pump with the motor spline then secure the pump with the the two clips. Reattach the pump inlet and outlet hoses and secure it with the spring clamps provided.

    Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the base
    of the machine then lay down the cabinet into position. Make sure the
    slots in the cabinet sit into the tabs at the base of machine.

    Secure
    the cabinet to the back of the machine with the two retaining clips.
    Inset the clips into the slots on the back of the machine then push it
    down into position to the slots on the cabinet.

    Reconnect the lid switch wiring harness connector and reinstall the console.

    WARNING!

  • Jahn27
    Jahn27 Apr 11, 2010

    WARNING! Disconnect power to the washer prior to servicing to avoid the risk of electric shock.


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  • Whirlpool Master
  • 12,061 Answers

I assume you mean the washer motor will not run in any of the drain and spin cycles. There is a safety lid switch located under the top which will prevent the motor from operating if the lid is opened or if the lid switch fails. If you listen carefully while raising and lowering the lid you should hear a faint click when the lid switch makes and breaks contact. If you do not hear the faint click, replace the lid switch.NOTE: Disconnect the power cord from the power source before placing the control panel in the service position. See image below
In order to access the lid switch, the washer cabinet will have to be removed. In order to remove the cabinet the console must be put into the service position. Remove two screws securing the control panel to the top. There should be a screw located at the bottom of each control panel end cap. Slide the control panel towards the front of the washer about 1/4 inch and then lift and hinge it over the rear panel. Disconnect the 3 wire lid switch harness plug from the top. Pop the two (2) gold colored cabinet clips off and tilt the cabinet forwards and walk it away from the washer. Remove the two (2) screws securing the lid switch cabinet and reverse the procedure to reinstall. Lid Switch part#3949247.

Helpful attachments:
I assume you mean the washer motor will not run in any of the drain and spin cycles. There is a safety lid switch located under the top which will prevent the motor from operating if the lid is opened or if the lid switch fails. If you listen carefully while raising and lowering the lid you should hear a faint click when the lid switch makes and breaks contact. If you do not hear the faint click, replace the lid switch. _NOTE: Disconnect the power cord from the power source before placing the control panel in the service position._ See image below In order to access the lid switch, the washer cabinet will have to be removed. In order to remove the cabinet the console must be put into the service position. Remove two screws securing the control panel to the top. There should be a screw located at the bottom of each control panel end cap. Slide the control panel towards the front of the washer about 1/4 inch and then lift and hinge it over the rear panel. Disconnect the 3 wire lid switch harness plug from the top. Pop the two (2) gold colored cabinet clips off and tilt the cabinet forwards and walk it away from the washer. Remove the two (2) screws securing the lid switch cabinet and reverse the procedure to reinstall. Lid Switch part#3949247.

Posted on Apr 11, 2010

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Whirlpool washer fills, begins to agitate, then drains


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If the water is continues to fill and water is draining while it is filling or agitating, Check the height of the stand pipe. It should be about 36" above the floor. If the height is correct it may need to have an anti-siphoning valve installed into the drain line.
moz-screenshot.jpgThe washer fills and drains at the same time only on the rinse cycle.
Shut the machine off with timer during this period and raise the drain hose. If the water continues to drain, you will need to install an anti-siphon kit.


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