Question about DISH Network ViP 612

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Skipping, feezing on recorded programs. third dvr. all same

We have had techs out twice. we now have our third dvr. all have same problem. tech said this unit has problems. no solution in sight. not really great answer. someone must know if this can be fixed or not and how. we are not getting a product that delivers recordings we are paying for. it seems to be a "shoot in the dark" approach when it comes to troubleshooting this problem. according to posts i have read, this is not an uncommon problem. last suggestion was to unplug the dvr from a surge protector. this did not solve the issue.

Posted by ttranbarger on

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I am very sorry to hear you have continually experienced problems with your VIP 612 DVR receiver, a important question when considering what may be causing issues with the numerous receiver you have had is, are you fully powering off the receiver each & every night? If not I would recommend doing so, by powering off the receiver each night it allows the receiver to receive necessary updates and helps to prevent these types of DVR issues. Perhaps you may want to try this and seeing if it resolves the problem. Additionally, another recommendation I would like to make to hopefully help prevent further frustrations with the DISH Network DVR receiver, would be to delete older recordings you have already watched or may not need anymore, this can also help when trying to prevent & fix DVR problems.
I hope these tips resolve the issue or help to improve the DVR functioning. Please let us know if you need any further assistance.
-Kirstie DISH Network

Posted on Jan 30, 2011

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