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Windows 7 and dell aio 962 printer

New computer with Windows 7 will not install Dell AIO 962 printer.

I have the original cd-and was able to get the printer to work in Vista.

Posted by pepper03 on

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wayne walker

wayne walker

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1answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem
It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

    • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.
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    Trying to add dell photo AIO 962 printer to my toshiba satellite laptop which is running windows 7. have followed dell website instructions to download driver/firmwear etc and chosen vista 32bit under drop...
    Hi! Regarding this matter. The dell photo AIO 962 may not be compatible with windows 7 thats why it gives you the error message. You downloaded the driver using vista32 but you have a windows 7 on you machine, its not gonna work. It may work on the toshiba if you gonna downgrade from windows 7 to vista, but if you dont want that option you can wait for sometime to have an AIO 962 update for windows 7 for it to work. Hope this helps and have a good one!
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    I have a similiar problem with my Dell AIO Printer 962
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    I have a Dell AIO 962 printer which has always been brilliant, working with a Dell laptop, working on XP. Have just bought an Acer laptop (operating on Vista) and managed to get it to link up with the...
    Download and install the printer firmware . I am hoping that model AIO 960 is the same as yours. 

    http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom〈=en&h_client=S-A-R163-1&h_query=+OmniBook+XE3+&submit.x=3&submit.y=2
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    Mar 07, 2009 • Dell 962 Photo All-In-One InkJet Printer
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    PDell Photo AIO Printer 962 stopped working after windows update
    I had the same issue after downloading the Dell AIO 962 printer update. What worked was using the uninstall mode on the original Dell CD that came with the printer followed by a fresh install from the aforementioned CD. Be sure to uninstall all copies of the drivers before doing the new install. Good Luck!
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    May 05, 2008 • Dell 962 Photo All-In-One InkJet Printer
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    Aio 962 dell
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    Nov 30, 2007 • Dell 962 Photo All-In-One InkJet Printer
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