Microsoft wireless keyboard

- Have you tried the steps mentioned in the link to connect a wireless keyboard and mouse to the Gateway computer? http://support.gateway.com/s/desktop/2009/gateway/zx/zx4800/ZX4800faq3.shtml
http://www.support.gateway.com/s/Manuals/Profile/WirelessKb_MouseGuide.pdf

Also follow the generic troubleshooting steps mentioned in the link to connect a wireless keyboard and mouse to a computer.
http://support.microsoft.com/kb/838398
Note: The steps provided in the link mainly works for Microsoft hardware but the steps can be applied to any wireless keyboard and mouse. Do not install any software given in the link as it will not help you if you do not have a Microsoft Hardware.

It would be helpful if you could provide us the exact computer model number and also the make and model number of the keyboard and mouse.

There are little connection buttons on the mouse, keyboard, and sometimes the reciever, press those.

Replace the batteries with new ones.

First thing I would do is try it on a different computer to isolate if the problem is with the computer or the mouse. Also being that it is wireless make sure to try new batteries as well.
Thank you,
Lee

The Microsoft wireless mouse comes with a wireless receiver, right? Before you do anything, the first thing that you can try is to replace the batteries with fresh ones.

If same problem occur, try to connect the wireless receiver into different USB ports of the computer. Then check if your wireless receiver and mouse has a connect button. If it does have connect buttons, briefly press the connect button on the receiver, then hold down the connect button on the mouse for 5 seconds. Then release the connect buttons.

If you get the same problem, hold down both connect buttons (receiver and mouse) at the same time for 5 seconds.

Last, try to connect the wireless receiver into different computer. If you get the same problem, send the receiver and mouse to the manufacturer for repair.

Thank you and good luck!

Here's what you need to do:

1. First, replace the batteries. Try to use regular batteries (only for testing).
NOTE: Do not put the mouse on the cradle or charge the mouse if you're using regular batteries.

2. Try to connect the wireless USB dongle in to different USB ports of the computer. If same problem occurs, try to use different computer and see if the same problem occur.

3. Make sure that there's no possible wireless interference near the computer. Like base of the cordless phone, cell phone, and any other wireless devices that are using RF signals. They might interfere with the RF wireless signal of your mouse.

If it behave the same thing on different computer, then you may need to contact the manufacturer for repair.

Thank you and good luck!

Things to try:

• unplug USB connector and plug in a different USB port if available
• locate wireless reset button and press, type various keys over the next 10-20 seconds
• clean keyboard thoroughly
• reinstall keyboard drivers
• last resort: check warranty and replace keyboard if still under warranty

I hope this helps.

try plugging the usb adapter into a different usb port of the computer and there must be a connect button on tat adapter..press the connect button on tat aadapter and then press the connect button on the mouse {after replacing the battery}.if it doesnt work on 1st go ,,try 2-3 times,,,and hey best of luck

i had the same problem, i checked the batteries with a DMM and the measured 1.4v i replaced the batteries with new and i still had the same problem. anyway i ended up taking the keyboard apart and found where the antenna is connected to a push on type connector alongside the pcb board inside the keyboard, the connection was slightly corroded. i cleaned it up and it is working fine know, even with the old batteries.

You need to reset the keyboard by turning it over and pressing on the reset button. If it still doesn't work, press on the receiver button then press the button on the back of the keyboard. It resets and connects the keyboard to the system. Hope that will fix it. Bud

Your keyboard and mouse maybe using a power saving setting try re-establishing the connection between the keyboard, mouse and the computer. If this helps I'd would really appreciate a FixYa! rating if not please don't hesitate to contact me and I will assist you furthur. Have A Good Day!