Sonic dvd purchased in dec/08.order#3354458812.Have been unable to use.Microsoft tech checked,say download from roxio not complete.Can you either re-download or send software to correct problem. thank you.vance hitchcock

we can't supply the product key for your software only the Roxio web site can do that, this key is an anti pirating product protection activation key and as such can only be issued by the software maker, sorry. here is the Roxio support site link, but here is what the site says about the requirements for getting a replacement product key number, this is copied and pasted from the Roxio web site. web site link is below.

http://www.roxio.com/enu/support/service/cs_findcdkey.html

CD-key/Serial number replacement If you have misplaced your CD-Key/Serial number, first please try to locate it by following the instructions below:

• The CD-Key for boxed roxio products purchased in a store (retail/online) is located on the back cover of the CD-ROM/DVD-ROM jewel case, or on a sticker on the CD/DVD sleeve.
• The CD-Key for a roxio product purchased and downloaded directly from our eStore is located in your order confirmation e-mail.
• If you do not have your order confirmation e-mail, you can look up your CD-Key in your order at Digital River's Customer Service site:
  
  http://www.findmyorder.com
  
  You will be required to provide either your order number and password OR your e-mail address and the last 5 digits of the credit card you used.
• If you registered your roxio product online, the CD-Key can be found in your roxio account. Click here to log into your roxio account.
  
  Note: Older registrations of Sonic branded products may not appear in your roxio account.

If you are reading this prior to misplacing your CD-Key, it is recommended that you register your software to access your CD-Key or save the information in a safe place such as the User Guide/Manual.
If you still cannot find your CD-Key after following the steps above, roxio can not supply you with a new CD-Key/Serial Number.â

Hi.

Check that the date on your computer is correct. Certificates are checked on an online microsoft database. If your computer has date Jan.2001, you get the certificate error.

If that was not the problem, then try the following:

Go to Control pane, switch it to classic view.
Open Control Panel ->Appearance and Personalization->Folder Options->View , then click on "Show Hidden files and folders" and Apply or OK
Go to : c:\Program Data
Delete folder called Roxio & Sonic
Try starting Roxio Creator.

If still no luck , do a system restore to a date that is one or two days before you tried to install Roxio.
After system restore, log in from account with administrator privileges, and reinstall Roxio.
When you reinstall Roxio, instead of double clicking on installer file, try clicking right mouse button on setup file and choose "Run as Administrator" from dropdown menu.
Allow all requests to allow system changes when asked.

Regards.

Try uninstalling Roxio and the Sonic drives and run Fixit. Then reboot and install Roxio first then the Sonic driver.
If this doesn't work uninstall again as previously, install Roxio and check the CD/DVD if necessary run Fixit then install Sonic driver.

Remove any older versions of Roxio or Sonic from the computer and do a clean install (uninstall then reinstall).

Do you have any other conflicting software or any other Roxio software? Any other Roxio or Sonic software will cause errors with Easy VHS to DVD.

It's also recommended to download the Service Pack from the Roxio.com site.

First thing Do you have the Roxio CD that which you could have recived along with the laptop?
If yes Great.. go to start>control Panel> Add/Remove Programs> uninstall everything which ever says sonic or roxio in the list you might have upto 5 to 6 or 7 in the list.. uninstall all of them one by one.. then restart the computer and install the CD completely the problem will solve..

If you dont have the CD..if you are in US call 8006249896 thats dell tech support number and tell them that you didnt recive a single cd along with the computer they will send you all the cds including you operating system..ask them to send the roxio cd also..

If you dont want to go through all of this just go www.filehippo.com and download the latest version of K-Lite Codec Pack under audio and video section in the main page..install it and then try to play the DVD using the same player or different player like media player or media player calssic which is very good..
You can access the Media player classic from start > all programs> K-lite Codec Pack> Media Player Classic open it and press Ctrl+D it will play your DVD

Yes it should be

Hi dbarbosa63
I would suggest uninstalling the other software. I have had more than enough instances ehare roxio and other software had conflicts. Remeber to restart after unstallinf the other software to get the drivers they may have used out of the system before installing the roxio.

Regards
Go-Tech

try running this patch..
http://dell.driversdown.com/dell-drivers-downloads/Roxio-Easy-CD-Creator-5.3.4-Patch-Upgrade_23173.shtml

or try calling Dell Tech. They normally remotely access your system and run a patch and your dvd drive will show up in Sonic/Roxio

you just have to reinstall it if it happens again get a new copythe installer might be corrupted