Cycle has finished but the door won't open.All the lights are out but the door will not open. The mechanism doesn't seem to be working but we need to open the machine to check it out. Any ideas
There is an electrically controlled lock on the door that prevents opening while the machine is in operation, and sometimes for a short period after a cycle has finished.
Sometimes this lock can get stuck and requires some persuasion to release.
This may sound odd but try it:
Make a fist with your hand and bang the door, near the latch, with the side of your fist. Do this firmly, but obviously not so hard that you will damage the door or, more importantly, your hand. This can often release the latch that should have released automatically.
I fixed it like this:
- press and hold start/cancel for 4 seconds
(Lights come on etc.)
- press and hold start/cancel for 4 seconds
(Lights go off)
- Turn off
A minute or so later I heard a click, and the door was unlocked.
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