Ribbon not printing correctly on new labels have a sato CL412E and we are using the same ink ribbons we always use (premium wax/resin ribbon TRX-55) and we just started using new labels from a new company but the only difference is that they have a little more gloss on them than the last labels. The problem is that when the ink goes on the ribbon it is not printing near the top or the bottom of the label. We ordered a new "Platen Ruler" and that doesn't seem to help. Any info would be greatly appreciated.

The ribbon / label combination usually doesn't have anything to do with print position of the fields on the label. Is the quality/durability of the print that you are seeing on the new labels the same as before ? With a glossier stock print quality should actually be better. This will at least tell you that the ribbon is correct for the new label stock. Is the new label a different size than previous labels ? That could account for the fields not printing in the correct position if the printer is not calibrating correctly on the new size.

Not sure if this will help but may give some ideas...