The usual cause of this is the optical disk itself. Either the media has defects that your player doesn't like, or the codec needed to 'read' the disk is missing or unknown. Try playing a standard DVD from the music store. If that plays ok, you may need to upgrade your firmware. New firmware should be available from the maker's web site.
I have a similar problem unrelated to the disc... my unit gave up reading dvds entirely after 2 years, and was reading cds sporadically, I had the cd/dvd mechanism replaced, and the replaced unit gave out after about 6 months, with the exact same problem.
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