Sends message to reinsert or lower the phototray - reinserted several times - unplugged and reset machine twice - it seems that the paper isn't being lifted and runs into two struts on the back of the tray - what now? Thanks
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Thank you for your prompt response. I don't think we have it nailed down yet, though. The problem is that this practically new HP Photosmart 309g All in One has a special photo paper tray that worked just fine until the gremlins took it over last Friday. I don't know what happened. Thanks again for thinking about it - I'll let you know when a final solution is found.
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