Return it if u can. I have a similar problem because the prong in the device does not set properly with the charger. It appears to have
worn over time. I have had it 18 months. When I contacted Altec Lansing they basically said it was out of warranty and the do not provide lifetime warranties for these types of problems.
I will never buy another product of theirs.
I know sounds stupid but, I had this problem with my laptop. For months I could not get it charged. My husband finally tested our outlet plug and realized it was no longer getting electrical power or not enough to charge since the light turned on to show charging I didn't think anything of it. Happened to be the outlet. Try another and see. Couldn't hurt right... Best of luck !
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