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It doesn't sound fixable in the field. It may be a control panel issue. Contact Vollara (which bought Ecoquest) & get through to tech support. 800-989-2299.
I'm thinking it's the circuit board. I would call Vollara (they bought Ecoquest) & see if you can get a circuit board or send back to them to fix. 800-989-2299. Or, you can Google circuit board for Fresh Air & see if there are any suppliers that you can get it from.
Somewhere on the front of the machine, between the manual control buttons on the right, is a tiny black button labeled "reset." While the machine is running, hit that button, then turn the machine completely off for a minute. Turn it back on. This should take care of the problem. (It's actually a timed reminder, like the annoying "check engine" light on your car.). If that doesn't do it, call the company at 1-800-989-2299 for further instructions.
By all means run the unit while you wait for the new RCI cell. The purifier will be less effective in killing germs while the RCI cell is out. It will still work to reduce the allergens in the air. Hope this helps you.
The main circuit board is probably bad. It seems Ecoquest installed a number of them that have a problem. If the machine is under warranty, they will replace it if you pay shipping. Otherwise, you'll have to pay the whole bill. Either way, call first to get and RMA number.
This looks like a control board error. It needs to come in for repair. be careful not to turn it on, the RCI cell ( the blue light in the back) will stop working if it is switched off and on fast.
Call the company 1-800-989-2299 and get an RMA number. If you are under three years, you are still under warranty.
UV bulbs, or rather the RCI cell needs to be changed every three years in the FreshAir, or when the "Replace RCI cell" appears, whichever comes first. The UV bulb loses its intensity over this period of time.
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