The unitis active it plays movie and music but there is not gps signal so we can;t get directions to our destination. could it be a bad antenna there is not error message there is justno signal.
If the unit hasn't been used ofr a while it sometimes looses information it needs to figure out the sattelites. So what you need to do is charge it up or have it on the carger and perform a hard reset. The unit will then download new information and be able to figure out where it is and then how to get 'there'. This can take up to an hour but usually about 5-10 minutes if it has a good view of the sky so it can see the sattelites.
This is a common thing with all gps recievers.
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