Make sure that all your bluetooth drivers is installed. you can do two way test. first is, have you laptop detect any bluetooth device that you have there e.g cellphone. if laptop was able to detect your cellphone then theres is no problem with your laptop. second is, let your bluetooth cellphone detect your bluetooth laptop. if cellphone was unable to detect your bluetooth laptop then we have issue here on your laptop.
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Have you installed a compatible bluetooth software?
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