Auto detection can not be set as default

i having a problem in my scanner canon DR 5010c
it is showing error in the front shading motor (-4431) please need your help. how to solve my problem.

Thanks!
Nanette

If this is a hardware issue, the unit will have to be serviced. If it's a software problem, you could try uninstalling the CD, then reinstalling it to see if it clears up this issue.
Couldn't find anyone reporting this problem on the net, but perhaps Canon might have a heads up on it. Contact them at their support site:
http://usa.canon.com/cusa/about_canon/standard_display/contact_us
Good luck, and hope this helps.

Try 'page-counting', if this works, the scanner is okay. Fan the documents and loosen them, ensure the end touching the roller is crisp and not bent/folded. You can also try a different set of documents to eliminate paper related problem.
S. Mohan, Chennai, India

If you are using CapturePerfect 3, select page size as Auto-detection, detect size by Image width, Deskew by roller & Image, then you will get images exactly as that of the scanned image.
If you ae using CP2, then you can select Auto-detection AND page detection. The problem with CP2 is if the image is less than that of the guide-plate, you will get black background. You can clean this through software.
If you had select B&W scanning and chosen to save file in JPG format, the scanner will report error. JPG is only for Color/ Grey scale.
With CP2, I have observed that sometimes, the changes are not retained, unless you select 'default' first and alter the parameters. This is not found in CP3.
S. Mohan, Chennai, India.

I would completely uninstall the software, unhook the hardware, reinstall software toy around with the program a bit at this point. If the software states it WILL scan in color, I would go to Manufacturers site and download the latest version of the software.

If you have it set to certain paper weights or manual feed that is all you will get. Change the settings from the printer monitor back to normal weight paper or text not high quality graphics and it should feed again.

Whcih version of CapturePerfect you are using?
I use ver 2.0. In the settings page select scanners maximum. In the 'advanced' select auto detection. Then whatever size of the paper guides you choose, that will will be the width and ofcourse the length is automatic. There is a sensor under the paper guide, and it detects the paper width. Any rotation chosen will be after scanning the required size.
S. Mohan, Chennai, India

I havent used Canon 2580C and hence cant comment on Scan Panel. But you can download SU5000 or Captureperfect 2.0 from Canon website (http://software.canon-europe.com/). This is easy to use and probably offers more features as compared to ScanPanel. Canon 5010C is a higher model as compared to 2589C and Captureperfect may offer better user interface.
S. Mohan. Chennai, India

Techlove -

Was there any resolution to this problem?

Are other formats, like JPG, working okay? Unselect multiple pages so that you get on image per sheet. Reinstall scanning software after a 'scandisk' command.

S. Mohan