Check to make sure you don't have a wire pinched between the Triangular ball and the canopy. If you don't have anything pinched between it, make sure your electric box isn't loose. If it isn't, pull down moderately on the fan with it off and move the fan around it's full axis several times, which should seat the ball into the canopy better. Almost every Hunter with the HandsFree canopy I've installed, I've had to do this little "procedure" which the manual says nothing about.
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